LAMONICA ANDERSON
Sachse,TX
Summary
Detail-oriented and analytical claims professional with experience in insurance claims, customer retention, and policy management. Adept at managing complex investigations, mentoring peers, and improving processes to enhance efficiency. Strong ability to communicate effectively and provide a seamless claims experience. Seeking a role where I can leverage my skills to contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claim Associate – Consolidated Claims
State Farm Mutual Insurance Company
05.2023 - Current
- Assist State Farm Agents in understanding and managing Agent Draft Authority processes
- Provide informal mentorship to peers, sharing best practices and professional insights
- Promote teamwork and collaboration in both online and in-office environments
- Identify and implement process improvements to enhance workflow efficiency
Claim Associate – Auto Initial Loss Reporting
State Farm Mutual Insurance Company
06.2021 - 05.2023
- Coordinated mitigation efforts to minimize customer losses
- Provided clear and informative guidance to customers throughout the claims process
- Ensured timely and efficient resolution of auto claims, enhancing customer satisfaction
Retention Specialist – Enterprise Care Center
State Farm Mutual Insurance Company
02.2020 - 06.2021
- Consulted with customers to assess their insurance needs and recommend policy solutions
- Facilitated policy adjustments, ensuring coverage met customers' changing needs
- Implemented retention strategies, including identifying discounts and policy enhancements
- Assisted customers with account and payment management to maintain seamless service
Substitute Teacher, K-12
Kelly Services
02.2019 - 02.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Bachelor of Arts - Political Science
University of Arkansas at Little Rock
01.2027
Skills
- Decision Making
- Communication
- Research & Analysis
- Attention to Detail
- Adaptability
- Task Prioritization
Certification
- Public Notary, Texas, 08/25
- Adjuster License
- Emergency Management Preparedness Certification, Southeast Arkansas College, 05/12
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Claim Associate – Consolidated Claims
State Farm Mutual Insurance Company
05.2023 - Current
Claim Associate – Auto Initial Loss Reporting
State Farm Mutual Insurance Company
06.2021 - 05.2023
Retention Specialist – Enterprise Care Center
State Farm Mutual Insurance Company
02.2020 - 06.2021
Substitute Teacher, K-12
Kelly Services
02.2019 - 02.2020
Bachelor of Arts - Political Science
University of Arkansas at Little Rock
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