Summary
Overview
Work History
Education
Skills
Timeline
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De'tasia Holmes

Columbus,OH

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Conduent
Florham Park, NJ
04.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for products, services, and company information.

Assistant Store Manager

Dollar General
Union Springs, AL
03.2021 - 04.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.

Assistant Store Manager

Family Dollar
Columbus, OH
02.2018 - 08.2018
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.

Call Center Representative

Teleperformance
Columbus, OH
02.2018 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.

Warehouse Packer

To your health sprouted flour
Union Springs, AL
01.2017 - 01.2018
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Collected empty pallets for reuse or disposal in accordance with company policy.
  • Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.

Education

Social Work

Liberty University
Lynchburg, VA
08-2025

High School Diploma -

Beechcroft High School
Columbus, OH
06-2016

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Calendaring
  • Follow-up skills
  • Escalation management
  • Documentation
  • Building rapport
  • POS systems expert
  • Retail store support
  • Live chat support
  • Call escalation
  • Typing proficiency
  • Product and service solutions
  • Research
  • Member account management

Timeline

Customer Service Representative

Conduent
04.2024 - 09.2024

Assistant Store Manager

Dollar General
03.2021 - 04.2022

Assistant Store Manager

Family Dollar
02.2018 - 08.2018

Call Center Representative

Teleperformance
02.2018 - 08.2018

Warehouse Packer

To your health sprouted flour
01.2017 - 01.2018

Social Work

Liberty University

High School Diploma -

Beechcroft High School

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De'tasia Holmes