Summary
Overview
Work History
Education
Skills
Timeline
Generic

Detoria Burgess

Conway,AR

Summary

Motivated and results-driven remote professional with over 2.5 years of experience excelling in virtual customer service, medical record management, and high-volume sales. Adept at navigating digital platforms, maintaining data integrity, and delivering top-tier service under minimal supervision. Recognized for exceptional communication, rapid adaptability, and a consistent track record of exceeding performance targets. Ready to bring energy, precision, and professionalism to a growing remote team.

Overview

5
5
years of professional experience

Work History

Chart Retrieval Specialist

Datavant (via Ciox Health)
01.2023 - Current
  • Retrieved and processed confidential medical records from diverse healthcare systems with 100% HIPAA compliance.
  • Built strong rapport with providers to expedite record acquisition and resolve access issues professionally.
  • Utilized proprietary tools and CRM software to document call outcomes and monitor retrieval status.
  • Maintained productivity and accuracy metrics in the top 10% of the department.

Customer Service Representative Intern

CVS Health
08.2022 - 02.2024
  • Handled an average of 60+ calls daily, supporting customers with pharmacy services, benefits, and billing inquiries.
  • De-escalated high-stress situations with empathy and efficiency, consistently earning top satisfaction scores.
  • Multitasked across 3–4 systems to verify information and process requests in real-time.
  • Recognized for reliability and frequently chosen to mentor new hires.

Retail Sales Consultant

AT&T
05.2020 - 12.2021
  • Achieved and exceeded monthly sales targets by tailoring solutions to customer needs.
  • Educated clients on wireless plans, devices, and tech services to drive upgrades and account growth.
  • Delivered standout service that led to multiple customer commendations and repeat business.
  • Sharpened persuasive communication and objection-handling skills in a fast-paced retail environment.

Education

Associate of Arts - Business Administration And Management

Pulaski Technical College
North Little Rock, AR
05-2026

Skills

  • Remote Communication (Zoom, Teams, Slack)
  • CRM Systems (Salesforce, proprietary tools)
  • HIPAA & Data Privacy
  • Microsoft Office & Google Workspace
  • Multitasking in high-volume environments
  • Call Center Operations
  • Conflict Resolution
  • Sales & Customer Retention
  • Self-Motivation & Time Management

Timeline

Chart Retrieval Specialist

Datavant (via Ciox Health)
01.2023 - Current

Customer Service Representative Intern

CVS Health
08.2022 - 02.2024

Retail Sales Consultant

AT&T
05.2020 - 12.2021

Associate of Arts - Business Administration And Management

Pulaski Technical College

Similar Profiles

CREATE PROFILE
Detoria Burgess