Detra Davis
Albuquerque,NM
Summary
Dynamic professional with a clean driving record and exceptional customer service skills, looking to expand my customer service experience in a new field. Proven ability to manage time effectively while delivering safe, efficient rides. Recognized for fostering strong relationships with clients and maintaining high standards of vehicle cleanliness and safety compliance. Committed to enhancing customer experiences through attentive service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Driver
Uber
Lewisville, Tx
11.2018 - Current
- Delivered passengers safely and efficiently to destinations using GPS navigation systems.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Server
Olive Garden Restaurant
Lewisville, Tx
05.2021 - 11.2025
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Resolved guest complaints promptly, enhancing overall dining experience and fostering loyalty.
- Implemented upselling techniques to increase sales volume while maintaining high-quality service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Chili's Restaurant
Bedford, TX
10.2017 - 10.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Resolved guest complaints promptly to enhance dining experience and loyalty.
- Implemented suggestions for menu improvements based on guest feedback and trends.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
IHOP
Grapevine, TX
01.2017 - 10.2017
- Managed multiple tables efficiently, prioritizing tasks during peak service hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Certified Nursing Assistant
All About Staffing Agency
Albuquerque, NM
01.2006 - 07.2016
- Assisted patients with daily living activities and personal hygiene tasks
- Monitored vital signs and reported changes to nursing staff
- Provided support during physical therapy sessions to enhance patient mobility
- Maintained accurate patient records and documentation for care continuity
Education
GED -
State of Texas
Tyler, TX1995
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Typing
Data Entry
Bartending
Certification
Business Administrative Assistant
Timeline
Server
Olive Garden Restaurant
05.2021 - 11.2025
Driver
Uber
11.2018 - Current
Server
Chili's Restaurant
10.2017 - 10.2018
Server
IHOP
01.2017 - 10.2017
Certified Nursing Assistant
All About Staffing Agency
01.2006 - 07.2016
GED -
State of Texas