Detra Hubbard
Administration
Irving,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Ticket and Gate Agent
Delta Airlines DFW
DFW
07.2021 - Current
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
Office Administrative Assistant
Link Staffing
Irving, TX
03.2009 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Communication Studies
University of Phoenix
Arlington, TX06.2016
Skills
- Passenger Assistance
- Emergency Procedures
- Teamwork and Collaboration
- Effective Communication
Accomplishments
- Achieved an Award through effectively helping with Customer Service.
Golf, Bowling, Dancing, and Skating
I love golfing because it's a mental experience, I've played golf in North Carolina and Top Golf in Dallas TX.
I love bowling with family we would have family outings on the weekend, and it was a major enjoyment.
Dancing comes naturally to me I am very gifted; I also love to skate it was a thing to do when I was a teenager.
Timeline
Ticket and Gate Agent
Delta Airlines DFW
07.2021 - Current
Office Administrative Assistant
Link Staffing
03.2009 - Current
Bachelor of Science - Communication Studies
University of Phoenix