Detria Eldridge
Marcus Hook,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Arise
04.2012 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
Personal Home Care Aide
Caresify
05.2020 - 10.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Picker Packer
Amazon
04.2021 - 08.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
Education
Associate of Applied Science - Accounting Technology And Bookkeeping
Miami Job Corps Center
Opa-locka, FL05.1997
High School Diploma -
Chester High School
Chester, PA06.1992
Skills
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Report Generation
- Data Entry
- Call Center Operations
- Customer Service
- Microsoft Office Suite
Timeline
Picker Packer
Amazon
04.2021 - 08.2021
Personal Home Care Aide
Caresify
05.2020 - 10.2021
Customer Service Representative
Arise
04.2012 - Current
Associate of Applied Science - Accounting Technology And Bookkeeping
Miami Job Corps Center
High School Diploma -
Chester High School