Detria Eldridge
Marcus Hook,PA
Summary
Dynamic customer service professional with extensive experience at Arise, excelling in call handling and data entry. Proven ability to enhance customer satisfaction through effective communication and consultative sales techniques. Recognized for maintaining high productivity levels while fostering teamwork and attention to detail in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Arise
04.2012 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
Personal Home Care Aide
Caresify
05.2020 - 10.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Picker Packer
Amazon
04.2021 - 08.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
Education
Associate of Applied Science - Accounting Technology And Bookkeeping
Miami Job Corps Center
Opa-locka, FL05.1997
High School Diploma -
Chester High School
Chester, PA06.1992
Skills
- Consultative Sales
- Product Knowledge
- Appointment scheduling
- Report generation
- Data entry
- Call Center Operations
- Customer service
- Microsoft Office Suite
- Customer service
- Call handling
- Data entry
- Time management
- Communication skills
- Attention to detail
- Inbound call management
- Call center procedures
- Teamwork skills
Timeline
Picker Packer
Amazon
04.2021 - 08.2021
Personal Home Care Aide
Caresify
05.2020 - 10.2021
Customer Service Representative
Arise
04.2012 - Current
Associate of Applied Science - Accounting Technology And Bookkeeping
Miami Job Corps Center
High School Diploma -
Chester High School