Detric Ukachi
Houston,TX
Summary
Competent Collections and Sales Associate bringing 20 years of experience currently seeking for a sales or accounts receivable position . Have been an employee for HCA for the last 5 years and have well over 20 years of experience. Am very knowledgeable of all that is needed for success.
Overview
20
20
years of professional experience
Work History
Accounts Receivable
HCA Parallon
Houston
06.2017 - Current
- Work medical collections for various HCA facilities
- Adhere to all HIPPA and FDCPA regulations
- Consistently hit budget while working remote
- Only missed goal 6 times since working with company
- Consistently pass QA on monthly basis
- Maintains excellent attendance
- Provides excellent customer service
- Worked with other team members and management in professional manner while in office
Owner
Hawaiian Blue Pool Cleaners
Richmond
03.2014 - 10.2017
- Managed 2 employees while servicing 83 pools throughout city and neighboring
- Delivered consistent service to develop customer base
- Tested swimming pool water pH, and chlorine levels
- Adding acid, chlorine, and other chemicals to correct pH level
- Cleaned swimming pools using authorized equipment
- Replaced globes in underwater light fittings
- Repaired pumps and did filter cleanings
- Did pool and spa drainage and acid wash
- Performed statistical analyses to gather data for operational and forecast team needs
- Managed day-to-day business operations
- Optimized team hiring, training and performance
Collections Specialist
FMA Alliance
Houston
02.2011 - 03.2014
- Collected for various clients including Bank of America, Home Depot, and
- City Bank
- Managed 300 accounts and consistently making over 60 calls per hour
- Maintained budget monthly and constantly received commission checks
- Awarded top ten collector performer 17 times
- Awarded top collector 8 times
- Did skip tracing daily
United Recovery Systems
Houston
11.2007 - 12.2010
- Initializing contact and collecting on delinquent Chase Bank accounts
- Obtained monthly goals of $25,000 per month
- Maintained positive rapport with customers
- Generated financial reports and forecasts on quarterly and yearly basis
- Performed daily call center duties, inbound and outbound
- Negotiated settlement terms with debtors and processed payments
- Closed 75 to 80 percent of all debts
Collections Specialist
ER Solutions
Houston
02.2004 - 11.2010
- Collected on Washington Mutual Bank delinquent accounts
- Met monthly quota of $12,000 in fee
- Negotiated settlement terms with debtors and processing payments
- Always ranked in top 20 company wide in fee
- Adhere to FDCPA guidelines
- Counseled debtors on payment options and arranged installment agreements
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Achieved performance goals on consistent basis
Customer Service Rep
LTD Financial Services
Houston
06.1998 - 12.2003
- Collected on delinquent utility service accounts as well as credit card and bank overdrafts
- Sorted business and personal accounts
- Assisted customers via email and telephone
- Updated client files with transaction backup
- Monthly analysis of bad debt accounts
Education
High School Diploma -
Alief Hastings High School
Alief, TX05.1998
University of Houston Downtown, Houston Community College
Associate of Arts -
Houston Community College
Houston, TXSkills
- Regulatory compliance of All HIPPA and FDCPA
- Employee training work assignment delegation
- Twenty plus years of strong commercial and consumer collection experience
- Credit reports and analyzed financial status of delinquent client accounts
- Negotiated settlements, payment arrangements and credit deficiency disputes
Timeline
Accounts Receivable
HCA Parallon
06.2017 - Current
Owner
Hawaiian Blue Pool Cleaners
03.2014 - 10.2017
Collections Specialist
FMA Alliance
02.2011 - 03.2014
United Recovery Systems
11.2007 - 12.2010
Collections Specialist
ER Solutions
02.2004 - 11.2010
Customer Service Rep
LTD Financial Services
06.1998 - 12.2003
High School Diploma -
Alief Hastings High School
University of Houston Downtown, Houston Community College
Associate of Arts -
Houston Community College
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