Detrice McPherson
Perris,CA
Summary
Skilled in delivering seamless remote customer support through clear communication, quick problem-solving, and efficient use of CRM tools. Focused on creating positive experiences and building strong client relationships.
Overview
7
7
years of professional experience
Work History
Client Service Specialist
The Mentor Network
10.2020 - Current
- Provide exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction
- Efficiently manage customer accounts by processing orders, updating account information, and tracking service requests, maintaining accurate records in the CRM system
- Collaborate with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution
- Build and maintain strong client relationships by proactively addressing customer needs, offering solutions, and following up on feedback to enhance service quality
- Analyze customer feedback to identify trends, suggesting improvements to products, services, and support processes to enhance overall client satisfaction
Direct Support Professional
Vesa medical/Portsmouth Naval hospital Sewells point medical center
10.2017 - 12.2019
- Monitor and prioritize customer requests to ensure timely resolution, balancing multiple cases and maintaining high service standards in a fast-paced environment
- Educate customers on product features and services, helping them maximize their use of offerings while identifying opportunities for upselling
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system to ensure seamless follow-up and support continuity
- Provide technical and product support by troubleshooting problems, guiding customers through step-by-step solutions, and escalating complex cases when needed
- Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and solutions to resolve issues effectively
Education
Certificate - CNA
College of Lake County
Grayslake, IL08-2008
Skills
- Call Documentation
- Customer Service Skills
- Data Entry Software
- Database Management
- Remote Work Collaboration Tools
- Attention to Detail
- Time Management
- CRM
- Conflict resolution
- Order and Refund Processing
- Communication Skills
- Problem-Solving
Timeline
Client Service Specialist
The Mentor Network
10.2020 - Current
Direct Support Professional
Vesa medical/Portsmouth Naval hospital Sewells point medical center
10.2017 - 12.2019
Certificate - CNA
College of Lake County
Similar Profiles
Kimberly BeyerKimberly Beyer
Direct Support Professional at The Mentor NetworkDirect Support Professional at The Mentor Network
Sharon GaySharon Gay
Direct Support Professional at The Mentor NetworkDirect Support Professional at The Mentor Network
Lisa MottesiLisa Mottesi
Functional Medicine Certified Health Coach at The Mentor NetworkFunctional Medicine Certified Health Coach at The Mentor Network