D'Ette Waldrop
Bryan,TX
Summary
Driven individual with almost 30 years of experience offering personalized, courteous service. Expert at managing sales cycle, prospecting and follow-up support. Skillful in processing claims, payments, collections and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Financial and Insurance Manager
Wright Naeger Dentistry
12.2018 - 02.2024
- Processed all dental claims-to include: scrubbing, submitting, and receiving for 4000 plus active patient practice
- Achieved revenue goals of 3.82 million by managing collections and accounts receivables, referral process, and insurance billing.
- Installed and managed new and current software systems
- Established, maintained, and reconciled all EFT's and ERA's for all eligible claims
- Customer service, scheduling, billing and referral coordination
- Collections officer with over 100% collection rate at a fee for service practice constantly maintained for the past four years
- Dental sales of proposed treatment presented with 98% acceptance rate
- Generated weekly, monthly, and yearly financial reports of the practice
- Accounts billable and receivable
- In House Membership plan coordinator
- In house Aligner tray system coordinator
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Spearheaded initiatives to improve internal processes, resulting in reduced wait times for customers seeking assistance or quotes
- Analytics reported data from various sources to identify patterns in claims activity, allowing for more effective prevention strategies moving forward.
Clinic Director
Grace Wellness
10.2017 - 12.2018
- Directly supervise 15 clinic staff members and doctors
- Oversaw the installation and application of new software for clinic that tracked and increased revenue collections
- Conducted interviews and selected staff applicants
- Maintain friendly customer service environment for up to 100 clients a day
- Complete 250 insurance and billing statements daily.
Office Manager/ Registered Dental Assistant
Jennifer Hathaway DDS
11.2002 - 10.2017
- Directly supervised 4 staff members and worked alongside doctor
- Independently managed insurance and billing
- Responsible for daily office functions including dental equipment and supply inventory
- Assisted with surgeries and completed lab fabrications-prosthodontics
- Hospital privileges to assist in operating room with doctor
Operations Manager
First Federal Savings Bank
06.1998 - 11.2002
- Managed three banking locations that included new accounts, customer service, and tellers
- Supervised vault of $3,000,000
- Oversaw teller drawer of $15,000 -$20,000 a day
- Reported to the board of directors with information regarding lending, deposits, and errors in customer service.
Education
Biology
Blinn College
Bryan, TexasSkills
- 10-Key Touch
- Patient Rapport
- Dental Claims
- Accounts Receivable and Collections
- Decision-Making
- CDT dental coding
- Organizing and Prioritizing Work
- Teamwork and Collaboration
- Multitasking
Certification
- HIPAA Certified
- CPR Certified
- TABC Certified
- OSHA Certified
- Registered Dental Assistant-2020
- Notary
Community Affiliations
- Brazos Valley District Dental Society- Executive Director
- Brazos County Go Texan Committee
- Brazos County Go Texan Cook Off Committee
- Brazos County Youth Livestock Association- Committee Member – Queens Dance
- Bryan High School FFA Booster Club- President and Treasurer
- Bryan High School Cheer Booster Club
Timeline
Financial and Insurance Manager
Wright Naeger Dentistry
12.2018 - 02.2024
Clinic Director
Grace Wellness
10.2017 - 12.2018
Office Manager/ Registered Dental Assistant
Jennifer Hathaway DDS
11.2002 - 10.2017
Operations Manager
First Federal Savings Bank
06.1998 - 11.2002
Biology
Blinn College
- HIPAA Certified
- CPR Certified
- TABC Certified
- OSHA Certified
- Registered Dental Assistant-2020
- Notary
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