DEUNNA ROGERS
Starkville,MS
Summary
Customer Care Specialist with extensive expertise in delivering empathetic support to military families, enhancing customer engagement through effective communication and problem solving. Boasts over 12 years of experience in diverse roles, including delivery operations and fraud analysis, demonstrating adaptability and analytical thinking. Committed to leveraging strong interpersonal skills and technical solutions to foster team collaboration and drive customer satisfaction.
Overview
7
7
years of professional experience
Work History
Delivery Driver
CJMK (WET 1)
06.2025 - 01.2026
- Delivered 150-200 packages efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
- Maintained accurate delivery logs and documentation to track shipments and delivery status.
- Conducted routine vehicle inspections for safety compliance and optimal performance before shifts.
- Collaborated with dispatch team to optimize delivery schedules and improve routing efficiency.
Customer Care Specialist
HomeSafe Alliance
08.2022 - 06.2025
- Provided nationwide support to military service members and families navigating household goods relocations.
- Delivered high-quality, empathetic communication across phone and email channels, ensuring a smooth moving experience.
- Guided over 50+ customers through system processes including account access, survey scheduling, document signatures, and delivery confirmations.
Delivery Driver
Bullard Logistics (DTG5)
12.2018 - 08.2022
- Operated light trucks to deliver loads as far as 15 miles from work location.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
HIGH SCHOOL DIPLOMA - General Studies
Starkville High
Starkville, MS05.2013
Skills
- Effective communication
- Interpersonal Skills
- Customer Engagement
- Problem Solving
- Technical Solutions
- Customer Retention
- Team Collaboration
- Adaptability
- Analytical Thinking
- Critical Thinking
- Fraud Prevention
- Productivity and Time Management
- Detail-Oriented
- Customer Service
- Transaction Review
Timeline
Delivery Driver
CJMK (WET 1)
06.2025 - 01.2026
Customer Care Specialist
HomeSafe Alliance
08.2022 - 06.2025
Delivery Driver
Bullard Logistics (DTG5)
12.2018 - 08.2022
HIGH SCHOOL DIPLOMA - General Studies
Starkville High