Dev Parikh

• Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
• Ensured timely responses to customer inquiries by monitoring phone lines, emails, and in-person requests for assistance.
• Contributed to team success by providing backup support to fellow Station Agents during high-volume periods or staff shortages as needed.
• Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.

I cleaned the trains that arrived at the last stop

In the train stations.

I was doing customers service at the platform while i waited to clean the trains.

I sweep and mop the train cars and clean giraffe

In the train cars. I used chemical substances and the mop bucket to clean urine and feces.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• I did customer service give directions for transportation.
• I wrote surveys of people coming on and the bus and the load at the stops i was at.
• Also the sign posting in the train stations when there is a change in train service.
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I supervised and guarded post also

Checked customer identification.