Dev Patel
Lakeport,CA
Overview
3
3
years of professional experience
Work History
Manager
Anchorage Inn Motel
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Prepared monthly resort audits for review.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Developed and implemented marketing strategies to promote hotel services.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
Education
High School Diploma -
Clearlake High School
Lakeport, CA06.2022
Skills
- Staff Development
- Policy Implementation
- Marketing
- Business Development
- Expense Tracking
- Contract Management
- Business Administration
- Financial Management
- Workforce Management
- Strategic Planning
- Performance Management
- Operations Management
- Project Management
- Negotiation
- Lead Generation
- Brand Management
- Schedule Preparation
- Customer Relationship Management (CRM)
- Sales Techniques
- Staff Management
- Team Leadership
- Business Planning
- Auditing
- Data Inputting
- Customer Service
- Hardware Configuration
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Manager
Anchorage Inn Motel
06.2020 - Current
High School Diploma -
Clearlake High School