Dev Shrestha
Houston,TX
Summary
Diligent Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction and streamlining operations.
Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
KT Express
08.2018 - 10.2024
- Supervised day-to-day operations to make sure everything went smoothly
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Encouraged a strong working relationships with staff aiming for healthy and positive results
- Monitored cash intake and deposit records and completed day closings effectively.
- Imparted training to staff effectively and made sure they were doing it the right and proper way.
- Oversaw the order procurement process for the store on a daily basis.
- Interacted with customers on a one-on-one basis, listened and attended to their needs successfully.
Supervisor/Partnership Manager
Vinisam Enterprise INC
06.2016 - 04.2018
- One-on-one interaction with the customers and looked to Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supervised the order procurement an maintained the stock collaborating with the orders
- Took charge of the daily operations of the business, including accounts and stock maintainence
- Maintained a positive environment at work, encouraged communication among staff for positive growth.
Education
Bachelor of Arts - Pol Sci And Eco
Wilson College
Mumbai, India05-1995
Skills
- Customer service
- Team player
- Decision-making
- Understanding and Implementing
- Being Positive in any situation
- Handle pressure in difficult circumstances
- Policy enforcement
- Vendor relationship management
- Multitasking
- Active listening
Certification
Food Manager Certification ( Texas) 2020-2025
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Spanish
Elementary
Gujarati
Elementary
Timeline
Assistant Manager
KT Express
08.2018 - 10.2024
Supervisor/Partnership Manager
Vinisam Enterprise INC
06.2016 - 04.2018
Food Manager Certification ( Texas) 2020-2025
Bachelor of Arts - Pol Sci And Eco
Wilson College
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