Devan Knowles
Lumberton,TX
Summary
Authorized to work in the US for any employer: Cake Decorating (3 years) Information Security (2 years) Computer literacy (10+ years) Typing (10+ years) Call Center (3 years) Financial Services (2 years) Account Management (2 years) Microsoft Word (10+ years) Microsoft Powerpoint (10+ years) Inventory Control (7 years) Phone Etiquette (3 years) Computer Skills (10+ years) Customer Service (10+ years) Sales Experience (7 years) Payment Processing (6 years) Upselling (3 years) Data Entry (2 years) Retail Sales (7 years) Office Experience (2 years) Zendesk (2 years) Front desk Google Suite Microsoft Excel Customer support (5 years) 10 key typing (10+ years)
Overview
12
12
years of professional experience
Work History
Search
TELUS International
09.2022 - 12.2022
- I was responsible for determining the intent of a user's web search and gauging how well the results fit what the user was looking for as well as the quality of said results.
Leasing Specialist
Entrata
04.2022 - 07.2022
- Working as a Leasing Specialist for Entrata I had several duties
- I took calls for multiple properties of our clients across the United States and in doing this I assisted prospective residents, current residents, vendors, and solicitors
- During these calls, I would answer questions about the property regarding pricing, availability, amenities, and schedule tours
- I would also set up work orders, help with resident complaints or concerns as well as forward messages to the onsite team.
Sales Associate
Ashley Furniture HomeStore
04.2021 - 03.2022
Sales Associate
Conns Home Plus
10.2018 - 09.2020
- For Ashely Furniture, it was my pleasure to assist customers with their purchases to make their houses into homes
- I would ask questions to determine what would best suit the customer and then show them a few options
- I also wrote up the sales tickets and ensured that the customer remained up to date on the status of their ordered items
- Responding to and assisting customers with escalated issues
- Researching information and using problem solving skills to determine how a particular can be addressed and by whom
- General Customer Service via online chat service
- Calling out to customers to provide determined resolution to their issue.
Sales Associate
Batteries Plus Bulbs
12.2017 - 10.2018
- General customer service
- General cleanliness of the store
- Assisting customers with finding the product they needed via computer
- Upsetting
- Placing special orders for customers
- Mobile phone screen/parts repair and battery replacements.
Cake Decorator
Baker, Walmart
07.2013 - 12.2017
- I was responsible for the decoration of cakes and cupcakes for display as well as for special orders
- I was required to carefully schedule and maintain the schedule of customer cake orders
- Additionally, it was my duty to uphold strict cleaning and sanitization of my work station and tools
- I also, when needed, would assist with the bread-making process and/or the donut making process while also adhering to strict cleaning and sanitization guidelines.
Sales Associate
Sally's Beauty Supply
07.2010 - 06.2013
- I was responsible for greeting customers upon entry to the premises and assisting them with a consultation of products if they needed assistance
- Upselling monthly items to customers
- General cleaning and housekeeping of the store
- Monthly merchandising and weekly price changes
- Monthly training on various products and knowledge of how the products worked as well as the customers they were best suited for
- Checking the customer's out at POS and money handling, including dropping off deposits to the bank when need be
- Opening and closing of the store.
Education
High school diploma - General Studies
Lumberton High School
Skills
Skill Assessments
- Maintaining data integrity by detecting errors
- Full results: Highly Proficient
- Typing — Highly Proficient
- Transcribing text using a standard keyboard
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Full results: Proficient
- Data entry: Accuracy — Familiar
- Measures a candidate's ability to accurately input data and effectively manage databases
- Full results: Familiar
- Work style: Reliability — Familiar
- September 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Security guard skills — Highly Proficient
- Assessing risks, enforcing security standards, and handling complaints
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Problem solving — Expert
- Measures a candidate's ability to analyze relevant information when solving problems
- Full results: Expert
- Office manager — Proficient
- Scheduling and budgeting
- Basic attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Customer service — Highly Proficient
- Identifying and resolving common customer issues
- Work motivation — Completed
- Level of motivation and discipline applied toward work
- Full results: Completed
- Call center customer service — Highly Proficient
- Demonstrating customer service skills in a call center setting
- Sales skills — Proficient
- Influencing and negotiating with customers
- Technical support — Proficient
- July 2022
- Performing software, hardware, and network operations
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Search
TELUS International
09.2022 - 12.2022
Leasing Specialist
Entrata
04.2022 - 07.2022
Sales Associate
Ashley Furniture HomeStore
04.2021 - 03.2022
Sales Associate
Conns Home Plus
10.2018 - 09.2020
Sales Associate
Batteries Plus Bulbs
12.2017 - 10.2018
Cake Decorator
Baker, Walmart
07.2013 - 12.2017
Sales Associate
Sally's Beauty Supply
07.2010 - 06.2013
High school diploma - General Studies
Lumberton High School
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