Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devan Laser

Janesville

Summary

Energetic and reliable with passion for customer service and relationship-building. Possesses strong organizational skills and keen understanding of sales techniques. Capable of driving business growth and ensuring customer satisfaction through dedicated service and timely deliveries. Developed skills in customer service and sales in fast-paced environment, looking to transition into new field. Capable of managing routes efficiently and building strong client relationships. Ready to leverage communication and organizational abilities to contribute to new role. Professional and experienced sales representative prepared to excel in this role. Strong focus on team collaboration and achieving results with flexible approach to changing needs. Skilled in customer relationship management, route planning, and inventory control. Reliable and results-driven, ensuring client satisfaction and business growth.

Overview

9
9
years of professional experience

Work History

Route Sales Representative

Kitchen Fresh Foods
03.2023 - 10.2024
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Represented wide range of products and brands.
  • Collaborated with team members to develop innovative sales strategies, boosting overall revenue.

Customer Service Representative

Grainger Industrial Supply
05.2017 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Sales Advocate

Cricket Wireless
09.2015 - 09.2018
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed and implemented sales strategies to increase revenue.
  • Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
  • Conducted product demonstrations, showcasing features and benefits that appealed to potential buyers.
  • Implemented effective upselling strategies to maximize transaction value and drive additional revenue.
  • Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
  • Organized and executed in-store promotions, attracting new customers and increasing foot traffic in the store.
  • Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.
  • Built relationships with customers and community to promote long term business growth.

Education

High School Diploma -

Parker High School
Janesville, WI
06.2017

Skills

  • Product displays
  • Account development
  • Safe vehicle operation
  • Business transactions
  • Client relations
  • Teamwork
  • Leadership skills
  • Problem-solving abilities

Timeline

Route Sales Representative

Kitchen Fresh Foods
03.2023 - 10.2024

Customer Service Representative

Grainger Industrial Supply
05.2017 - 09.2022

Sales Advocate

Cricket Wireless
09.2015 - 09.2018

High School Diploma -

Parker High School
Devan Laser