Devan Smolenski
PALM HARBOR,FL
Summary
Dedicated and compassionate student and employee with progressive career history in a variety of customer and community servant roles. Able to remain calm under pressure and skillfully handle difficult and high-stress situations. Consistently developing strong relationships with members of the community through empathetic communication. Efficient, organized and always willing to go extra mile to meet expectations.
Overview
9
9
years of professional experience
Work History
Member Experience Sales Associate
Orange Theory Fitness
11.2021 - Current
- Helped large volume of diverse customers every day with positive attitude and a strong focus on customer satisfaction.
- Provided a friendly, helpful, and inclusive experience for all paying members and guests
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to customer questions.
- Excel in a team environment in order to quickly and successfully fulfill the customer's requests.
Child Protection Investigator
Pinellas County Sherriff's Office
10.2018 - 10.2021
- Investigate alleged abuse, neglect and abandonment of children in order to determine if abusive or unsafe conditions existed and take appropriate action to ensure the safety of children within state mandated timeframes.
- Interview children and adults concerning allegations of abuse or neglect to ascertain the validity of the allegations.
- Establish and manage ongoing case files to include accurate and timely documentation of investigative activities in the statewide child welfare system.
- Work in corroboration with other community professionals such as law enforcement officials, the State Attorney's Office, Pinellas County Schools, and medical staff.
Customer Service Representative
Rowan University
08.2014 - 08.2017
- Provide accurate, valid and complete information about on campus events and community resources to students, families, faculty/staff and prospective students and visitors.
- Handle complaints about the University and provide appropriate solutions.
- Represent the University in a professional and respectful manner.
Education
Associate of Science - Nursing
St. Petersburg College
Pinellas Park, FL12.2023
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJ05.2018
Skills
- Effective working independently and in cooperation with others
- Possesses interpersonal skills and has extensive history serving and helping others
- Ability to communicate effectively both orally and in writing
- Knowledge of how to prioritize multiple concurrent projects and abide by strict timeframes
CPR certified
American Heart Association
Timeline
Member Experience Sales Associate
Orange Theory Fitness
11.2021 - Current
Child Protection Investigator
Pinellas County Sherriff's Office
10.2018 - 10.2021
Customer Service Representative
Rowan University
08.2014 - 08.2017
Associate of Science - Nursing
St. Petersburg College
Bachelor of Arts - Psychology
Rowan University