Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
Timeline
Generic
NAHSHON MARDEN

NAHSHON MARDEN

Flint,MI

Summary

I’m a quick learner with 8 years experience in customer service involving training new hires within their roles, while also expanding my own skills. Working with performers and students ranging from beginner to professional levels and ages ranging 5 to 60 years, I’ve over 15 years experience teaching dance and choreography, continually progressing my teaching methods and philosophies while supporting the technical and artistic development of my students and dancers. I’m currently striving to continue developing my skills in sales and customer service, and simultaneously pursuing my personal training certification to then pivot to coaching with Orangetheory Fitness.

Overview

3
3
years of professional experience

Work History

Member Experience Sales Associate

Orangetheory - Afterburn Holdings LLC
03.2024 - 10.2025
  • Assisted in achieving net member gain and sales goals by working with Coaches to provide exceptional intro visits with prospective members.
  • Managed member onboarding processes to enhance member retention and satisfaction.
  • Assisted members with fitness goals through product knowledge and personalized support.
  • Encouraged participation in and participated in promotional events to increase membership engagement and community involvement.
  • Utilized MBO and Orangebook for transaction processing and membership inquiries.
  • Trained new staff on operational procedures and customer service best practices.
  • Monitored lobby and facility cleanliness to ensure a clean, hygienic, organized studio lobby.
  • Developed strong relationships with members, fostering a welcoming studio environment.
  • Create brag board and calendar art/illustration to celebrate members' milestones and provide visual display of upcoming benchmark, signature, and specialty workouts, theme days and events.

Front Desk Agent

The Hilton Motif
02.2023 - 10.2023
  • Promoted Hilton Honors rewards program to increase new joins at check in.
  • Upsold $2,500/month on average for the first 3 consecutive months during the upsell tracking rollout for the Front Office department before resigning.
  • Managed guest check-in and check-out processes, ensuring efficient service delivery and correct guest and reservation information.
  • Create reservations ensuring accurate data input
  • Balance room inventory
  • Collected room deposits, fees, payments; monitored credit limits; set up payment routing for third party reservations.
  • Answer phone, transfer calls, live chat with guests
  • Assist past, current and future guests with any and all inquiries

Guest Services Agent

The Motif Destination by Hyatt
07.2022 - 10.2022
  • Managed guest check-in and check-out processes to ensure efficiency and accuracy.
  • Correct any billing, reservation and guest information errors.
  • Create reservations for guests using Opera
  • Promote World of Hyatt Loyalty Program
  • Process credit card transactions - take deposits, monitor credit limits, payment routing for third party reservations
  • Assist current, prospective and past guests via phone, email, in person and via live chat
  • Act as an ambassador to the guests to ensure the best stay possible

Education

CPT - Personal Training

NASM
Online
01-2026

Bachelor of Fine Arts - Dance Performance and Choreography

Cornish College of The Arts
Seattle, WA
12.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Relationship building
  • Verbal/written communication
  • Critical Thinking
  • Organization
  • Awareness

ACHIEVEMENTS

The Hilton Motif - Performance Recognition

Abercrombie & Fitch - Employee of the Month

Cornish College of the Arts - Excellence in Dance Writing (Nominated)

Timeline

Member Experience Sales Associate

Orangetheory - Afterburn Holdings LLC
03.2024 - 10.2025

Front Desk Agent

The Hilton Motif
02.2023 - 10.2023

Guest Services Agent

The Motif Destination by Hyatt
07.2022 - 10.2022

CPT - Personal Training

NASM

Bachelor of Fine Arts - Dance Performance and Choreography

Cornish College of The Arts

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