Teresa Johnson
Dallas
Summary
Dedicated Patient Service Representative and Phlebotomist skilled in delivering exceptional patient care and ensuring compliance with safety protocols. Experience includes training new staff and managing inventory, contributing to improved efficiency and patient satisfaction in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
LabCorp
Dallas
11.2021 - Current
- Executed phlebotomy procedures in compliance with standard operating protocols across diverse clinical settings.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Administered biometric screenings to evaluate patients' health metrics and identify potential health risks.
- Conducted Department of Transportation drug and alcohol testing to ensure compliance with regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed phlebotomy supply inventory and coordinated restocks to ensure availability for clinical operations.
- Assisted in the training and mentoring of new phlebotomy staff.
- Participated in continuing education to stay current with phlebotomy practices.
Rep, Phlebotomy Services II
Quest Diagnostics
08.2001 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Performed venipuncture and skin puncture on patients of all ages.
- Ensured patient identification and specimen labeling accuracy.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Trained new staff on phlebotomy techniques and protocols to enhance team skills and compliance.
- Enforced infection control and sharps disposal procedures, ensuring safety for patients and colleagues.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
Education
Business of Applied Arts & Science - Business Administration
Texas A&M University
Commerce, TX05-2013
Associate of Science - Business Administration
Paris Junior College
Paris, TX05-2010
Some College (No Degree) - Phlebotomy Certification
Collin County Community College
Mckinney, TXSkills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Record Keeping
- Utilize Medical Database
- PHI/HIPAA
- Vital Signs & Patient Monitoring
- Medical Terminology
- Clerical Skills
- Microsoft office suite
- Maintain Safety
- Organization skills
- Interpersonal Communication
- Communication skills
- Teamwork
- Customer service
- Patient Care & Safety
Timeline
Patient Service Representative
LabCorp
11.2021 - Current
Rep, Phlebotomy Services II
Quest Diagnostics
08.2001 - Current
Business of Applied Arts & Science - Business Administration
Texas A&M University
Associate of Science - Business Administration
Paris Junior College
Some College (No Degree) - Phlebotomy Certification
Collin County Community College