Devante Long
Milwaukee,WI
Summary
Dynamic professional with a proven track record in security and customer support roles at Walmart and McDonald's Restaurant. Expert in maintaining safety protocols and enhancing customer satisfaction. Skilled in physical fitness and relationship building, consistently achieving objectives with a high-energy attitude. Demonstrates exceptional time management and stress management abilities, contributing to team success.
Overview
4
4
years of professional experience
Work History
Security Officer
Walmart
Milwaukee, WI
04.2023 - 09.2024
- Maintained high levels of alertness throughout shifts.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Customer Support Specialist
McDonald's Restaurant
Milwaukee, WI
03.2021 - 08.2023
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Assisted in developing training materials related to new products or services being released.
- Participated in team meetings to discuss strategies for improving customer experience.
Education
High School Diploma -
Groppi HS
Milwaukee, WI05-2023
Bachelor of Arts - Psychology
University of Wisconsin Whitewater
Whitewater, WISkills
- Staff management
- Physical fitness
- Shift work experience
- Time management
- Follow-up skills
- Calm demeanor
- Relationship building
- Stress management
- High-energy attitude
- Heavy Lifting Capability
- Heavy lifting
- Safe lifting techniques
- Load lifting techniques
- Lifting Abilities
References
References available upon request.
Timeline
Security Officer
Walmart
04.2023 - 09.2024
Customer Support Specialist
McDonald's Restaurant
03.2021 - 08.2023
High School Diploma -
Groppi HS
Bachelor of Arts - Psychology
University of Wisconsin Whitewater