Devante Marshall
Austin,TX
Summary
Experienced and published author with 8+ years of expertise in the service-based industry. Proficient in content review, data entry, fraud prevention, customer service, and tech support. Excels in high-pressure environments, demonstrating exceptional problem-solving abilities, pattern detection skills, and a collaborative approach to teamwork. Recognized for optimizing workflows and identifying trends that propel business operations to new heights.
Overview
7
7
years of professional experience
Work History
Ad Review Specialist
ByteDance
08.2021 - 09.2023
- Reviewed ads submitted by users and third-party companies to ensure compliance with platform guidelines and TOS.
- Flagged videos for violations and enforced penalties in accordance with company policy.
- Collaborated with cross-functional teams with updates, trends, new projects, and content landscape.
- Utilized data tracking tools to monitor trends, patterns, and potential risks
- Served as a subject matter expert on various projects, providing valuable input towards achieving project objectives in a timely manner.
- Recognized as a top performer for two consecutive months, contributing to an improvement in workflow efficiency, which is currently used to this day.
Customer Service Representative
Solix Inc.
09.2019 - 02.2020
- Assisted members with billing inquiries, explained billing codes, and educated them on contract details
- Provided guidance on payments and troubleshooting using company billing systems
- Built rapport with primary care physicians for smoother issue resolution
- Was positioned to grow withing the company prior to Covid-Lockdown.
Customer Service Representative
Apple
02.2019 - 11.2019
- Provided troubleshooting and support for customer account security issues
- Documented technical issues and reported them through internal tech issue reports
- Stayed up to date on new iOS updates and products, ensuring customer satisfaction
Social Media Marketing Specialist
Target
07.2016 - 02.2018
- Engaged with customers on social media platforms and managed online interactions
- Documented customer interactions and ensured accurate records for further review
- Assisted customers with both current and future purchases, contributing to improved satisfaction and retention
Education
Some College (No Degree) -
The Art Institute of Austin
Austin, TXSkills
- Proficient in all Microsoft programs
- Data Analysis
- Pattern Recognition
- Fraud Prevention
- Personnel engagement
- HR compliance
- Problem-solving abilities
- Multitasking Abilities
- Experience with Advertising
- Experience with DNs
Timeline
Ad Review Specialist
ByteDance
08.2021 - 09.2023
Customer Service Representative
Solix Inc.
09.2019 - 02.2020
Customer Service Representative
Apple
02.2019 - 11.2019
Social Media Marketing Specialist
Target
07.2016 - 02.2018
Some College (No Degree) -
The Art Institute of Austin
Similar Profiles
ANDRE CLAYANDRE CLAY
Mass Acquisition & Incubation Manager at ByteDanceMass Acquisition & Incubation Manager at ByteDance
FATMA NURSHUMA SHALAWAT AZH ZAHRAFATMA NURSHUMA SHALAWAT AZH ZAHRA
Quality Assurance Global Lead of Tiktokshop at BytedanceQuality Assurance Global Lead of Tiktokshop at Bytedance
Mursyid Hakim AliasMursyid Hakim Alias
Content Moderator / QA at BytedanceContent Moderator / QA at Bytedance