DEVANTE WILLIAMS
West Palm Beach
Summary
Innovative Game Designer specializing in crafting engaging player experiences through effective design and problem-solving. Leverages systems thinking and task analysis to drive cross-disciplinary collaboration and deliver actionable solutions. Focused on continuous improvement and adaptability to evolving project requirements, ensuring polished, player-centric outcomes.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Department of Children and Family Services
West Palm Beach
10.2024 - 03.2025
- Evaluated client applications for eligibility in public assistance programs.
- Conducted interviews to gather information for case assessments.
- Reviewed documentation to ensure compliance with state regulations.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Maintained accurate records in the electronic case management system.
Claims Adjuster
Progressive
West Palm Beach
09.2023 - 10.2024
- Investigated claims by gathering evidence and interviewing involved parties.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Negotiated settlements with customers to resolve disputes effectively.
- Managed multiple claims simultaneously while ensuring thorough attention to detail.
- Collaborated with other departments to streamline claims processing workflows.
TTEC Fraud Agent
Bank of America
10.2022 - 03.2023
- Supported Bank of America EDD card holders by blocking and unblocking cards and detecting 1st and 3rd party fraud over the phone.
- Managed high inbound call volume while ensuring compliance with bank metrics and information security procedures.
- Processed customer complaints using Bank of America customer resolution tool to facilitate timely resolutions.
APEX Contractor - GIS Data Specialist
Arizona Public Services
Phoenix
06.2022 - 09.2022
- Analyzed data from over 100,000 geographic records utilizing GIS software & Oracle applications to verify and correct erroneous data entries.
- Managed data for 12,000+ geographic records, ensuring accuracy and organization.
- Collaborated with 12-person team to develop and integrate research procedures, resulting in 30% reduction in project completion time.
Munition Systems Technician
United States Air Force
Shaw
10.2014 - 05.2021
- Supervised 15 man support section on duties ranging from periodic maintenance & inspections, unit dispatch, and deployment preparation.
- Provided on call stockpile support for 22 base custody accounts.
- Coordinated day-to-day operations using SharePoint, ensuring timely updates and accountability.
- Compiled detailed reports on system performance metrics, providing insights for management review.
- Developed and maintained Excel data models to streamline tracking of parts and tools acquisitions.
- Set up user accounts in accordance with company policies and procedures.
Education
Bachelor of Science - Interactive Technology - Game Design
Full Sail University
Winter Park, FL11-2026
Associate of Applied Science - Game Development
Full Sail University
Winter Park, FL10-2025
High School Diploma -
Blanche Ely High
Pompano Beach, FL01-2011
Skills
- Records management
- Excellent Communication Skills
- Analytical Problem Solving
- Systems and Process Improvement
- Excel
- Oracle CC & B, C and SQL (Basic Proficiency)
- Highly Organized
- Adaptable to changes
- Flexibility in working styles
- Self-motivated team player
- Gameplay and Mechanics Design
- Level design
- Games development
- Game balance
- Scripting
- Unreal Engine
- Unreal Engine
Timeline
Eligibility Specialist
Department of Children and Family Services
10.2024 - 03.2025
Claims Adjuster
Progressive
09.2023 - 10.2024
TTEC Fraud Agent
Bank of America
10.2022 - 03.2023
APEX Contractor - GIS Data Specialist
Arizona Public Services
06.2022 - 09.2022
Munition Systems Technician
United States Air Force
10.2014 - 05.2021
Bachelor of Science - Interactive Technology - Game Design
Full Sail University
Associate of Applied Science - Game Development
Full Sail University
High School Diploma -
Blanche Ely High