Stacey Hannah

• Conduct detailed assessments of Food Assistance, Medical, Childcare, and Cash cases to determine eligibility and next steps based on policy and supporting information.

• Manage a high volume of phone and in-person interactions while maintaining accuracy, professionalism, and adherence to call-handling and service guidelines.

• Gathered and reviewed information to identify barriers, support case decisions, and ensure documentation accuracy.

• Coordinated referrals with internal and external service providers to address client needs effectively.

• Maintained accurate records and ensured strong follow-through in fast-paced environment.

• Oversee daily operations of the facility while maintaining compliance with local, state, and federal regulations.

• Create policies and practices that support consistent service delivery and proper resident care.

• Hire, train, supervise, and schedule staff to ensure effective operations.

• Develop budgets and manage administrative responsibilities with accuracy and accountability.

• Provided clear information about services while addressing complaints and helping customers navigate next steps.

• Answered customer inquiries by phone and resolved issues in a timely, professional manner.

• Maintained accurate records of customer interactions and case activity.

• Resolved client concerns and complaints through careful problem-solving and effective communication.

• Directed administrative functions for directors, consultants, and key managers.

• Supervised a team of 9 employees and supported daily office operations.

• Created member accounts and profiles while maintaining accuracy and confidentiality.

• Researched issues, gathered data from multiple sources, and prepared reports for review.

• Monitored accounts for compliance with payment plans and documented account activity accurately.

• Evaluated account issues, used troubleshooting tools to identify solutions, and followed established procedures to resolve problems.

• Counseled customers on payment options and arranged installment agreements when appropriate.

• Handled high-volume inbound and outbound customer calls while providing prompt, professional service.

• Built customer loyalty through clear communication, problem resolution, and consistent follow-through.