Devarius Howard
Atlanta,GA
Summary
Motivated [Job Title] focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
sdw property connection llc
Rex, GA
07.2023 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies for providing excellent customer service experience.
- Recruited and trained new employees to meet job requirements.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
Laborer
People Ready Services
Jacksonville, FL
03.2016 - 11.2022
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Controlled traffic passing near, in or around work zones.
- Maintained accurate records of inventory levels and product locations in the warehouse.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Demonstrated best safety practices working at heights and lifting various objects.
- Inspected sites before and after construction projects.
Manger
Jl Septic
Jacksonville, FL
05.2012 - 12.2015
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies for providing excellent customer service experience.
- Recruited and trained new employees to meet job requirements.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Shift Leader
Burlington Coat Factory Distribution Center
Jacksonville, FL
07.2010 - 01.2012
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FL05-2004
Skills
- Call Monitoring
- Complaint Resolution
- Training and Mentoring
- Service Delivery Optimization
- Sales Promotion
- Account Management
- Workflow Management
- Schedule Coordination
- Technical Support
- Cash Handling
- Problem-Solving
- Customer Service
Timeline
Customer Service Manager
sdw property connection llc
07.2023 - Current
Laborer
People Ready Services
03.2016 - 11.2022
Manger
Jl Septic
05.2012 - 12.2015
Shift Leader
Burlington Coat Factory Distribution Center
07.2010 - 01.2012
High School Diploma -
Seabreeze High School
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