Summary
Overview
Work History
Education
Skills
Timeline
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De’Vaughn Burns

San Diego,CA

Summary

Dynamic professional with a proven track record in customer service and warehouse operations, notably at Phoneware Inc. Excelled in resolving high-stress disputes, enhancing customer loyalty, and streamlining order processing. Skilled in active listening and critical thinking, achieving efficient problem resolution and fostering positive relationships. Demonstrated ability to maintain professionalism and improve operational efficiencies.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Phoneware Inc.
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Janitor

Eastridge Workforce Solutions
11.2022 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Warehouse Worker

Amazon
07.2022 - 09.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Associate’s - Liberal Arts

Antelope Valley College
Lancaster, CA

High School Diploma -

Klein Collin’s High School
Spring, TX
06.2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Professional telephone demeanor

Timeline

Customer Service Representative

Phoneware Inc.
11.2024 - Current

Janitor

Eastridge Workforce Solutions
11.2022 - Current

Warehouse Worker

Amazon
07.2022 - 09.2024

Associate’s - Liberal Arts

Antelope Valley College

High School Diploma -

Klein Collin’s High School

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De’Vaughn Burns