DeVeata Moore
Grovetown,GA
Summary
Achieved high levels of customer satisfaction through 25 of dedicated service and support. Developed strong relationships with clients by addressing their needs and concerns effectively. Utilized financial knowledge and sound judgment to optimize workflow and enhance productivity.
Overview
16
16
years of professional experience
Work History
Receiving Associate
Walmart
Grovetown, GA
08.2019 - Current
- Managed the check-in process for vendor products to maintain inventory accuracy.
- Performed comprehensive audits to ensure alignment between invoices and received goods.
- Oversaw organization and filing of delivery invoices to streamline operations. Managed processing of damaged claims to enhance customer satisfaction.
- Oversaw inventory management processes and executed data entry operations. Led initiatives to streamline inventory tracking and improve data accuracy. Coordinated with team members to enhance overall inventory efficiency.
Cash Office Clerk
Walmart
Grovetown, GA
10.2018 - 08.2019
- Led financial operations by overseeing cash management processes, optimizing safe handling of bank deposits, and strategizing efficient cash delivery systems.
- Conducted thorough balancing of cash registers and auditing of funds to uphold accuracy and adherence to established policies.
- Managed daily financial documentation and ensured accurate record-keeping to support operational efficiency.
- Ensured compliance with security procedures to maintain the integrity of company assets.
Customer Service Manager
Walmart
Grovetown, GA
07.2011 - 10.2018
- Managed front-end associates, including cashiers and service desk staff, to uphold high service standards and enhance customer satisfaction.
- Facilitated resolution of challenging customer situations to ensure a positive shopping experience and uphold service standards.
- Oversaw team development through targeted training and mentorship initiatives. Facilitated regular feedback sessions to promote continuous improvement. Managed scheduling logistics for breaks and lunches to optimize team productivity.
- Managed cash handling operations, including processing returns and refunds, to uphold financial compliance and accuracy in till reconciliation.
- Implemented zoning strategies to ensure compliance with safety protocols, including proper lifting and cleaning procedures.
Cashier
Walmart
Grovetown, GA
06.2010 - 07.2011
- Executed transaction processing by efficiently scanning items and managing cash, credit, and debit payments.
- Assisted customers with inquiries and product location. Provided friendly greetings and expressed gratitude to enhance customer experience. Resolved issues efficiently to ensure satisfaction.
- Assisted customers by bagging items and placing them in carts. Followed procedures for verifying age on restricted products. Supported sales processes through accurate item handling.
- Assisted team members with tasks such as collecting carts, maintaining cleanliness, and supporting order pickups.
Cashier
Food Lion
Grovetown, GA
09.2009 - 06.2010
- Executed transaction processing by efficiently scanning items and managing cash, credit, and debit payments.
- Assisted customers with inquiries and product location. Provided friendly greetings and expressed gratitude to enhance customer experience. Resolved issues efficiently to ensure satisfaction.
- Assisted customers by bagging items and placing them in carts. Followed procedures for verifying age on restricted products. Supported sales processes through accurate item handling.
- Assisted team members with tasks such as collecting carts, maintaining cleanliness, and supporting order pickups.
Education
Accounting
Augusta Tech
Augusta, GASkills
- Customer service,
- Time management,
- Leadership,
- Communication
- Detail-Oriented
- Analytical
Timeline
Receiving Associate
Walmart
08.2019 - Current
Cash Office Clerk
Walmart
10.2018 - 08.2019
Customer Service Manager
Walmart
07.2011 - 10.2018
Cashier
Walmart
06.2010 - 07.2011
Cashier
Food Lion
09.2009 - 06.2010
Accounting
Augusta Tech