Tynecia Groves
Arlington,TX
Overview
6
6
years of professional experience
Work History
Receiving Associate
Mouser
02.2025 - Current
- Managed receiving processes to uphold accuracy in inventory tracking and control.
- Developed and delivered comprehensive training programs for new associates to ensure adherence to receiving procedures and safety protocols.
- Executed process enhancements aimed at improving efficiency in merchandise handling.
- Orchestrated logistics team coordination to optimize inbound shipment workflows.
Store Manager
RaceTrac Petroleum, Inc.
03.2023 - 02.2025
- Executed thorough inspections of store environment to maintain operational standards and enhance customer experience before starting shift.
- Conducted daily inventory assessments of tobacco products and lottery tickets to ensure accurate stock levels.
- Managed daily store workbook tasks to support operational efficiency and data integrity.
- Implemented staff development programs to enhance team cohesion and effectiveness.
- Cultivated strong relationships with guests through effective communication. Led initiatives to address guest concerns and improve service quality. Enhanced overall guest experience by implementing feedback mechanisms.
- Maintained high hygiene standards by ensuring thorough disinfection of all food preparation surfaces.
- Oversaw vendor check-in processes to ensure accurate inventory management of store products.
Sales Associate
RaceTrac Petroleum, Inc.
01.2023 - 03.2023
- Oversaw daily operations to elevate customer experience. Cultivated a positive atmosphere through dedicated service. Monitored store conditions to uphold cleanliness and organization standards.
- Developed and maintained strong customer relationships by warmly greeting and actively engaging with patrons to enhance their experience.
- Directed initiatives to elevate product awareness among target audiences. Developed and implemented strategic communication plans for promotional deals, resulting in increased customer engagement.
- Directed cash register functions to uphold financial integrity and facilitate effective inventory management.
- Oversaw workplace cleanliness and organization to promote efficiency. Directed inventory management processes to guarantee supply availability. Cultivated a welcoming atmosphere to elevate guest satisfaction.
- Implemented food safety protocols to maintain high standards of quality and hygiene during food preparation.
Overgoods
UPS
09.2022 - 03.2023
- Coordinated resolution of returned and undeliverable packages, optimizing workflow and enhancing service reliability.
- Diagnosed and resolved issues with undeliverable packages, ensuring prompt delivery and maintaining service quality.
Package Handler
UPS
07.2022 - 03.2023
- Coordinated unloading activities and implemented systematic sorting of packages to ensure uninterrupted conveyor operation.
- Streamlined sorting operations for packages according to zip code, optimizing delivery schedules and accuracy.
- Oversaw functionality of package scanning equipment, facilitating accurate tracking and efficient delivery of shipments.
- Executed systematic sorting and organization of packages to facilitate prompt processing and dispatch.
- Monitored and enforced safety protocols while maintaining a tidy and secure work environment for all personnel.
Stocking Associate
Walmart
06.2022 - 12.2022
- Enhanced customer satisfaction by streamlining product accessibility and availability.
- Executed systematic stocking strategies for shelves and display units to facilitate customer access to products.
- Executed pricing strategy to enhance customer purchasing experience through clear merchandise labeling.
- Strategically positioned merchandise on sales floor to improve customer engagement and shopping experience.
- Coordinated movement of merchandise from trucks to pallets to optimize inventory organization.
Call Center Representative
Conn’s Home Plus
02.2022 - 05.2022
- Executed delivery courtesy calls to foster customer relationships and ensure satisfaction throughout the purchasing process.
- Facilitated customer payment processes to enhance financial accuracy and maintain high levels of customer satisfaction.
- Implemented systematic organization of critical documents to support seamless administrative operations.
- Oversaw customer call operations to guarantee swift issue resolution and maintain satisfaction.
- Leveraged CRM software expertise to optimize service delivery and improve customer engagement.
- Developed and delivered comprehensive training programs to enhance call handling skills and effective communication among new team members.
- Coordinated efforts with cross-functional teams to enhance workflow and improve overall operational performance.
- Resolved intricate customer issues to enhance satisfaction and ensure effective product usage.
- Developed and implemented client feedback systems to inform service improvement initiatives.
- Handled elevated call volumes to ensure outstanding customer support and maintain a professional demeanor.
- Implemented targeted strategies to improve team productivity by optimizing processes and effectively allocating resources.
Crew Member
Sonic Drive-In
11.2019 - 08.2021
- Performed systematic cleaning of visible countertop surfaces to promote a safe and sanitary workspace.
- Conducted regular assessments of supply levels and executed replenishment strategies to maintain operational effectiveness.
- Achieved high levels of customer satisfaction through effective management of order processing and food delivery. Streamlined cash transaction processes while promoting a welcoming atmosphere. Enhanced customer engagement to boost repeat business.
- Monitored and refined food service protocols to guarantee quality and efficiency in delivery processes.
Education
HS Diploma - undefined
Sam Houston High School
Arlington, TX06.2021
Skills
- Facilitated customer engagement to enhance satisfaction and promote loyalty
- Managed project timelines and modified schedules to facilitate timely completion of all deliverables
- Led initiatives to enhance customer satisfaction ratings through effective food service management Oversaw the optimization of food preparation processes to drive operational efficiency Cultivated a collaborative work environment to elevate team performance
- Utilized advanced communication techniques to convey intricate information clearly, enhancing collaboration with stakeholders
- Facilitated team development through strategic leadership practices aimed at aligning efforts with organizational objectives
- Utilized advanced computer technologies to streamline data management processes and facilitate effective communication
- Executed warehouse tasks to facilitate efficient product receipt, organization, and shipping for timely delivery
- Directed inventory replenishment efforts to optimize customer experience and operational efficiency
- Facilitated collaboration among diverse teams to achieve strategic project objectives
- Designed and integrated multithreading frameworks to support efficient execution of simultaneous tasks and improve system responsiveness
Timeline
Receiving Associate
Mouser
02.2025 - Current
Store Manager
RaceTrac Petroleum, Inc.
03.2023 - 02.2025
Sales Associate
RaceTrac Petroleum, Inc.
01.2023 - 03.2023
Overgoods
UPS
09.2022 - 03.2023
Package Handler
UPS
07.2022 - 03.2023
Stocking Associate
Walmart
06.2022 - 12.2022
Call Center Representative
Conn’s Home Plus
02.2022 - 05.2022
Crew Member
Sonic Drive-In
11.2019 - 08.2021
HS Diploma - undefined
Sam Houston High School