Deven Gunn
Milwaukee,WI
Summary
Seeking a Customer Service position with a company where I can leverage my communication and problem-solving skills to provide exceptional service.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Globe Life Accident and Auto Insurance
Austin,TX, TX
06.2023 - 05.2024
- Verify HIPPA
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
WFH Customer Service (Temporary)
Carenet
11.2022 - 04.2023
- Verify Hippa for members before accessing account
- Send reminder calls to members to schedule important appointments(physical,dental,annual)
- Assist members in retrieving awards for appointments (physical,HRA,dental)
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Maintained a professional attitude while providing excellent customer service.
- Explored alternative solutions when initial attempts failed to resolve an issue.
Wfh Customer Service Representative
SITEL
DeWitt, USA
08.2020 - 01.2021
- Company Overview: DeWitt, IA
- Answer calls for thirds party credit union to assist customer with card disputes
- Helped to refer member to correct department for fraudulent activity
- Assisted member in ordering new card
- Assisted member with processing credit card payment
- Informed member of the rewards our program had to offer
- DeWitt, IA
Customer Service Representative
Alorica
Davenport, USA
03.2020 - 06.2020
- Company Overview: Davenport, IA (Closed During Covid)
- Answer calls assisting customers in finding dream home as well as direct calls for the center
- Schedule appointments and tours for members for desired units or property
- Assisted member with virtual tours due to COVID -19
- Housekeeping
- Davenport, IA (Closed During Covid)
Home Health Aide (part time)
Health Care Plus
Chicago, USA
02.2017 - 12.2019
- Company Overview: Chicago, IL
- Assist client in daily routine light housework according to plan of care, run errands if need be as well as companionship
- Chicago, IL
Reset Merchandiser (part time)
SAS Retail Services
Orange, USA
04.2017 - 10.2018
- Company Overview: Orange, CA
- Set store shelves according to plan-o-gram reset shelves rearrange shelves and took down deleted items
- Orange, CA
Customer Service Representative
Aerotek
Chicago, USA
01.2017 - 03.2018
- Company Overview: Chicago, IL
- Answering high volume of calls from policy holders more likely the policy holder would be filing a claim due to injury or illness
- Chicago, IL
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, USA06-2012
Skills
- Complaint resolution
- Account updating
- Scheduling
- Professional telephone demeanor
- Building rapport
- Staff training
- Refunds processing
- Data entry
- Multi-line telephone operations
- Empathy and patience
- Microsoft outlook
- POS systems expert
- Prioritization
- Punctuality and reliability
- Microsoft Excel
- Task prioritization
- Call center procedures
- Critical thinking
- Active listening
- Order processing
- Escalation management
- Money handling
Timeline
Customer Service Representative
Globe Life Accident and Auto Insurance
06.2023 - 05.2024
WFH Customer Service (Temporary)
Carenet
11.2022 - 04.2023
Wfh Customer Service Representative
SITEL
08.2020 - 01.2021
Customer Service Representative
Alorica
03.2020 - 06.2020
Reset Merchandiser (part time)
SAS Retail Services
04.2017 - 10.2018
Home Health Aide (part time)
Health Care Plus
02.2017 - 12.2019
Customer Service Representative
Aerotek
01.2017 - 03.2018
High School Diploma -
Chicago Vocational Career Academy