Deven Hernandez
Harlingen,TX
Summary
Energetically contributed to high-volume dining environments at Cracker Barrel Country Store and Whataburger, showcasing exceptional customer service and a strong work ethic. Excelled in guest engagement and order accuracy, enhancing dining experiences and team efficiency. Mastered menu presentation and tableside etiquette, significantly improving quality control and performance.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrel Country Store
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Team Member
Whataburger
07.2022 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Harlingen High School
Harlingen, TX05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Food Running
- High-volume dining
- Order Accuracy
- Quality Control
- Performance Improvement
- Table Bussing
- Tableside Etiquette
- Menu presentation
- Warm and Friendly
Accomplishments
State Certified Firefighter
Timeline
Server
Cracker Barrel Country Store
11.2023 - 05.2024
Team Member
Whataburger
07.2022 - 11.2023
Harlingen High School
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