Deveray Ogren
Tampa
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advisor II/Member Services Representative
Concentrix
08.2022 - 09.2025
- Established MAPD initiatives for Medicare patients, improving access to coverage options.
- Crafted targeted insurance plans during open enrollment and special enrollment periods.
- Safeguarded the collection of sensitive information to uphold confidentiality.
- Conducted precise data entry through multi-screen operations and integrated phone systems.
Warehouse Associate
Amazon
09.2020 - 02.2021
- Executed sorting and gathering of numerous products in a dynamic distribution center.
- Regularly displayed superior product knowledge, ensuring efficiency and precision.
Animal Services Rep.
Pinellas County Animal Services
10.2019 - 09.2020
- Performed various customer services, including adoption facilitation and pet reunions.
- Engaged in animal control assistance to promote public welfare.
- Collaborated with coworkers to streamline service delivery for clients.
Customer Service Rep.
Salon Centric
01.2017 - 10.2019
- Handled high-volume calls to process wholesale beauty supply orders from stylists and salon owners.
- Exhibited expertise in using SalesForce, SAP, and CISCO phone systems to optimize operations.
Patient Advocate Specialist
Universal Solutions
06.2015 - 12.2016
- Assisted customers through selection and order processes for orthopedic supports under pressure.
- Carefully matched product offerings to customer requirements and insurance criteria.
- Accurately collected sensitive information during call handling to maintain confidentiality.
- Employed data entry techniques and multiple screens to enhance workflow efficiency.
Sandwich Artist
Subway
03.2012 - 09.2014
- Produced an array of sandwiches, salads, and meals while engaging with customers directly.
- Fulfilled key holder tasks, overseeing store closing procedures and deposit management.
- Monitored inventory levels to guarantee sufficient supplies for meal preparation.
- Streamlined food service processes to enhance speed and quality of customer experience.
Education
Associate of Science - Criminal Investigations
Everest University
Online/OrlandoBachelor of Science - Criminal Justice
Everest University
Online/OrlandoSkills
- Customer service excellence
- Problem solving
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Leadership and motivation
- Commitment to integrity
- Continuous learning
- Product expertise
Certification
- US Army Veteran, Honorable Discharge
- Licensed Health Insurance Agent
Timeline
Advisor II/Member Services Representative
Concentrix
08.2022 - 09.2025
Warehouse Associate
Amazon
09.2020 - 02.2021
Animal Services Rep.
Pinellas County Animal Services
10.2019 - 09.2020
Customer Service Rep.
Salon Centric
01.2017 - 10.2019
Patient Advocate Specialist
Universal Solutions
06.2015 - 12.2016
Sandwich Artist
Subway
03.2012 - 09.2014
Associate of Science - Criminal Investigations
Everest University
Bachelor of Science - Criminal Justice
Everest University