Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deveray Ogren

Tampa

Overview

14
14
years of professional experience
1
1
Certification

Work History

Advisor II/Member Services Representative

Concentrix
08.2022 - 09.2025
  • Established MAPD initiatives for Medicare patients, improving access to coverage options.
  • Crafted targeted insurance plans during open enrollment and special enrollment periods.
  • Safeguarded the collection of sensitive information to uphold confidentiality.
  • Conducted precise data entry through multi-screen operations and integrated phone systems.

Warehouse Associate

Amazon
09.2020 - 02.2021
  • Executed sorting and gathering of numerous products in a dynamic distribution center.
  • Regularly displayed superior product knowledge, ensuring efficiency and precision.

Animal Services Rep.

Pinellas County Animal Services
10.2019 - 09.2020
  • Performed various customer services, including adoption facilitation and pet reunions.
  • Engaged in animal control assistance to promote public welfare.
  • Collaborated with coworkers to streamline service delivery for clients.

Customer Service Rep.

Salon Centric
01.2017 - 10.2019
  • Handled high-volume calls to process wholesale beauty supply orders from stylists and salon owners.
  • Exhibited expertise in using SalesForce, SAP, and CISCO phone systems to optimize operations.

Patient Advocate Specialist

Universal Solutions
06.2015 - 12.2016
  • Assisted customers through selection and order processes for orthopedic supports under pressure.
  • Carefully matched product offerings to customer requirements and insurance criteria.
  • Accurately collected sensitive information during call handling to maintain confidentiality.
  • Employed data entry techniques and multiple screens to enhance workflow efficiency.

Sandwich Artist

Subway
03.2012 - 09.2014
  • Produced an array of sandwiches, salads, and meals while engaging with customers directly.
  • Fulfilled key holder tasks, overseeing store closing procedures and deposit management.
  • Monitored inventory levels to guarantee sufficient supplies for meal preparation.
  • Streamlined food service processes to enhance speed and quality of customer experience.

Education

Associate of Science - Criminal Investigations

Everest University
Online/Orlando

Bachelor of Science - Criminal Justice

Everest University
Online/Orlando

Skills

  • Customer service excellence
  • Problem solving
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Leadership and motivation
  • Commitment to integrity
  • Continuous learning
  • Product expertise

Certification

  • US Army Veteran, Honorable Discharge
  • Licensed Health Insurance Agent

Timeline

Advisor II/Member Services Representative

Concentrix
08.2022 - 09.2025

Warehouse Associate

Amazon
09.2020 - 02.2021

Animal Services Rep.

Pinellas County Animal Services
10.2019 - 09.2020

Customer Service Rep.

Salon Centric
01.2017 - 10.2019

Patient Advocate Specialist

Universal Solutions
06.2015 - 12.2016

Sandwich Artist

Subway
03.2012 - 09.2014

Associate of Science - Criminal Investigations

Everest University

Bachelor of Science - Criminal Justice

Everest University
Deveray Ogren