Devereaux Hartnett
Cedar Rapids,IA
Summary
Dynamic leader with extensive experience at Chick-fil-A Lindale, excelling in operational management and team building. Proven track record in enhancing guest service through innovative training programs and fostering a collaborative culture. Recognized for mentoring emerging leaders, resulting in improved team performance and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Director of Front of House
Chick-fil-A Lindale
Cedar Rapids, IA
01.2024 - Current
- Directed daily operations to ensure exceptional standards of food safety, service quality, and guest satisfaction.
- Promoted a culture of collaboration among team members through regular communication, feedback, and recognition.
- Mentored emerging leaders through targeted training
- Fostered a positive work environment through effective team communication and support.
- Led team in implementing new operational strategies for restaurant efficiency.
- Developed training programs for employees to enhance guest service skills.
- Analyzed guest feedback to improve dining experience and service delivery.
- Collaborated with senior director leadership team to develop long-term objectives that would drive success.
Director
Chick-fil-A Lindale
Cedar Rapids, IA
06.2021 - 01.2024
- Directed evening shift operations and supervised team members.
- Fostered a culture of trust and ownership within night team members.
- Developed systems to improve operational efficiency and guest experience.
Shift Leader
Chick-fil-A Lindale
Cedar Rapids, IA
08.2020 - 06.2021
- Supervised team during peak hours to ensure efficient service delivery.
- Trained new team members on operational procedures and guest service standards.
- Supported management in implementing new initiatives for operational improvements.
Team Leader
Chick-fil-A Lindale
Cedar Rapids, Iowa
01.2020 - 08.2020
Team Member
Chick-fil-A Lindale
Cedar Rapids, IA
10.2019 - 01.2020
General Manager
Tomaso's Pizza
Marion, IA
05.2015 - 10.2019
- Managed daily operations to ensure smooth restaurant functionality.
- Cultivated leadership skills to enhance operational efficiency.
- Oversaw hiring, scheduling, and training to enhance team performance.
- Established and maintained a positive working culture.
- Coordinated inventory management to maintain adequate supply levels.
- Resolved customer complaints promptly to foster positive dining experiences.
Education
High School Diploma -
Cedar Valley Christian
Cedar Rapids, IA05-2011
Skills
- Operational management
- Team leadership
- Employee training
- Guest service
- Problem solving
- Team building
Timeline
Senior Director of Front of House
Chick-fil-A Lindale
01.2024 - Current
Director
Chick-fil-A Lindale
06.2021 - 01.2024
Shift Leader
Chick-fil-A Lindale
08.2020 - 06.2021
Team Leader
Chick-fil-A Lindale
01.2020 - 08.2020
Team Member
Chick-fil-A Lindale
10.2019 - 01.2020
General Manager
Tomaso's Pizza
05.2015 - 10.2019
High School Diploma -
Cedar Valley Christian
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