Deverlyn Ramos Adame
Santa Ana,CA
Summary
Dedicated Medical Assistant with experience at KB Pediatrics, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient care through meticulous documentation and effective communication. Strong customer service skills complemented by expertise in medical billing and coding, and fostering positive patient relationships.
Overview
3
3
years of professional experience
Work History
Medical Assistant
KB Pediatrics
Santa Ana, CA
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Dining Room Server
Kiscoseniorliving
Orange, CA
12.2022 - 12.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Front Desk Agent
Best Western Hotel
Placentia, CA
02.2022 - 12.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Education
Certificate -
UEI College
Garden Grove, CA06.2023
High School Diploma -
Access High W
La Habra, CA06.2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Immunization administration
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Fluent in languages
- Payment collection
- Medical billing and coding
- Valid state driver's license
- Reliable transportation
- Insurance claims
- Medical billing
- CPR
Languages
Spanish
Professional Working
Timeline
Medical Assistant
KB Pediatrics
09.2023 - Current
Dining Room Server
Kiscoseniorliving
12.2022 - 12.2023
Front Desk Agent
Best Western Hotel
02.2022 - 12.2023
Certificate -
UEI College
High School Diploma -
Access High W