Devian Chaney

Lead day-to-day operations and overall business management for a private shooting facility and event center, overseeing financial operations, personnel, procurement, inventory, memberships, events, customer experience, maintenance coordination, and business development. Serve as a hands-on operational leader responsible for managing virtually every aspect of the facility’s daily and long-term operations.

• Increased overall profitability by more than 25% compared to previous years through improved operational efficiency, expense management, revenue generation, purchasing controls, and event development.
• Oversee daily business operations across the facility, ensuring departments, staff, customer service, ranges, clubhouse, pro shop, and events operate efficiently and professionally.
• Manage accounting, invoicing, accounts receivable, payroll coordination, expense tracking, financial reporting, and revenue management.
• Oversee all purchasing and procurement, including shooting targets, ammunition-related supplies, pro shop merchandise, office supplies, cleaning supplies, golf cart supplies, maintenance materials, and operational equipment.
• Manage inventory control, including target inventory, pro shop merchandise, supplies, stock levels, purchasing schedules, and inventory reconciliation to prevent shortages and reduce unnecessary expenses.
• Oversee golf cart operations, including cart inventory, rental coordination, battery logs, maintenance records, service tracking, and event deployment.
• Develop and maintain maintenance logs, equipment records, operational checklists, and preventative maintenance tracking to improve facility reliability and accountability.
• Manage the complete membership lifecycle, including new member intake, onboarding, billing, invoicing, renewals, membership changes, customer communication, and account administration.
• Manage FFL transfer operations, ensuring proper customer service, documentation, recordkeeping, and coordination of firearm transfer processes.
• Lead recruiting, hiring, onboarding, training, scheduling, performance management, employee relations, and staff development across multiple operational areas.
• Serve as a primary point of contact for employee concerns, workplace issues, performance expectations, scheduling needs, and operational accountability.
• Plan, coordinate, and execute large-scale shooting competitions, tournaments, leagues, private events, corporate events, and special events from initial planning through completion.
• Manage the full event lifecycle, including contracts, scheduling, event portals, invoices, deposits, vendor coordination, sponsorships, staffing, event layouts, logistics, setup, breakdown, and day-of-event operations.
• Develop and secure event sponsorships and business partnerships, creating additional revenue opportunities and strengthening relationships with vendors and industry partners.
• Coordinate all event setup and preparation, including range layouts, targets, equipment, golf carts, staffing, signage, amenities, food and beverage coordination, vendor placement, and customer flow.
• Manage event budgets, pricing structures, vendor relationships, and operational expenses to maximize event profitability.
• Oversee customer service and member relations, resolving concerns and ensuring a high-quality experience for members, guests, vendors, and event participants.
• Develop and implement standard operating procedures, checklists, workflows, and operational systems to improve consistency, accountability, and efficiency.
• Coordinate facility operations across sporting clays, rifle/pistol, long-range shooting, clubhouse, pro shop, and event spaces.
• Work directly with ownership to identify operational opportunities, solve business challenges, improve profitability, and execute strategic initiatives.
• Balance high-level business strategy with hands-on execution, routinely stepping into operational roles wherever needed to ensure successful daily operations and events.

Supervised daily clubhouse operations while managing a team of 10+ employees across the pro shop, front counter, bar, and kitchen. Handled customer service, staff performance, payroll, inventory, cash handling, deposits, membership concerns, and food service standards.

• Supervised team of 10+ employees, coordinating scheduling, daily assignments, and performance expectations to ensure operational coverage.
• Oversaw daily operations of the pro shop, front counter, bar, and kitchen services, ensuring each department maintained company standards.
• Resolved membership concerns and customer complaints, enhancing member satisfaction while adhering to company policies.
• Ensured food and beverage service met quality, cleanliness, and operational standards while maintaining efficient kitchen and bar operations.
• Managed daily cash handling and deposits, ensuring accurate financial reconciliation and proper deposit procedures.
• Coordinated communication between front counter staff, pro shop employees, kitchen/bar personnel, and management to ensure smooth daily operations.
• Trained employees in customer service and operational procedures, fostering product knowledge and adherence to facility standards.
• Monitored staffing levels and adjusted daily operations to accommodate customer volume, events, and changing business needs.
• Assisted management with the successful execution of events and high-volume operational days, ensuring staffing, customer service, and facility operations remained organized.

Provided critical emergency communications and dispatch support in a fast-paced, high-pressure environment, serving as the primary communication link between the public and emergency response personnel. Accurately gathered information, prioritized calls, coordinated appropriate emergency resources, and maintained clear communication during rapidly changing situations.

• Provided critical emergency communications and dispatch support in a fast-paced, high-pressure environment, serving as the primary communication link between the public and emergency response personnel. Responsible for accurately gathering information, prioritizing calls, coordinating appropriate emergency resources, and maintaining clear communication during rapidly changing situations.
• Assessed the nature and urgency of calls and prioritized emergency situations based on available information.
• Dispatched and coordinated law enforcement, fire, EMS, and other emergency personnel to incidents requiring immediate response.
• Maintained clear and professional radio communication with field personnel and emergency responders to facilitate effective incident management.
• Obtained and documented critical information, including locations, caller details, incident specifics, and safety concerns, ensuring accurate and efficient dispatching.
• Managed multiple calls and radio communications alongside computer systems in a high-volume environment, ensuring accuracy and timely responses.
• Remained calm and focused while assisting callers experiencing emergencies, injuries, accidents, threats, and other stressful situations.
• Provided appropriate instructions and assistance to callers while emergency responders were being dispatched.
• Monitored the status and location of emergency units to ensure personnel were properly coordinated and supported.
• Communicated critical updates to responding personnel as new information became available.
• Demonstrated strong judgment and decision-making skills when determining the appropriate emergency response based on limited or rapidly changing information.
• Worked effectively with law enforcement officers, firefighters, EMS personnel, supervisors, and other agencies to coordinate emergency response efforts.
• Maintained professionalism and composure during high-stress situations while balancing speed, accuracy, communication, and public safety.

Led front-of-house team at a small Mexican restaurant, providing exceptional customer service while coordinating daily restaurant operations, supporting staff, and maintaining service standards in a fast-paced environment.

• Served as a lead team member, assisting servers and front-of-house staff with daily operations and service challenges.
• Led team in assisting servers and front-of-house staff with daily operations and service challenges.
• Coordinated table assignments during busy shifts to optimize customer seating and service flow., seating, server coverage, and customer flow during busy shifts.
• Trained new servers on menu knowledge, service standards, and restaurant procedures to ensure consistent customer interactions.
• Maintained strong knowledge of the restaurant's food and beverage menu, including ingredients and preparation information to assist customers.
• Addressed customer concerns and complaints professionally, working to resolve issues and maintain a positive dining experience.
• Communicated closely with kitchen staff, management, servers, and hosts to ensure accurate and timely food service.
• Monitored dining areas to ensure tables were properly maintained and service remained efficient and organized.
• Assisted with opening and closing procedures, including side work, cleaning, stocking, and preparation for the following shift.
• Created a welcoming atmosphere for customers while supporting the restaurant's commitment to quality food and service.