Devika Mangal
St. Helena
Summary
Strategic Human Resources and Operations Executive with over 15 years of progressive leadership experience across global, high-volume, multicultural environments. Proven ability to align human capital strategies with business objectives, drive organizational performance, and lead large-scale workforce operations of up to 1,600 employees. Recognized for delivering transformational HR initiatives, strengthening compliance and governance frameworks, and driving employee engagement to enhance operational excellence. Trusted advisor to executive leadership with expertise in workforce strategy, talent development, compliance, and organizational effectiveness.
Overview
31
31
years of professional experience
Work History
Human Resources Director & Compliance & Ethics Officer (Executive Committee)
Royal Caribbean International
03.2024 - Current
- Serve as a senior HR executive and key member of the Executive Committee, partnering with leadership to align human capital strategies with organizational objectives and KPIs across a workforce of 1,600 employees.
- Lead end-to-end HR operations including talent acquisition, employee relations, performance management, compensation, benefits, and workforce administration in a complex, global environment.
- Act as Compliance & Ethics Officer reporting directly to executive command, leading investigations and ensuring adherence to corporate codes, international labor standards (MLC), and collective agreements.
- Drive operational and financial performance through KPI monitoring, budget oversight, and cost control of crew-related expenditures.
- Spearhead strategic talent initiatives including succession planning, leadership training and development, and internal mobility programs to strengthen bench strength and organizational resilience.
- Utilize HR analytics to identify workforce trends and implement data-driven solutions that enhance retention, productivity, and engagement.
- Strengthen cross-functional collaboration with external stakeholders including government authorities and port agencies to ensure regulatory compliance and operational continuity.
- Champion employee engagement initiatives that improve morale, cultural alignment, and overall employee experience.
Guest Services Manager & Other Guest Services Roles
Hotel Operations
11.2007 - 03.2024
- Directed high-volume guest services operations for up to 6,500 passengers while leading and developing diverse, cross-functional teams in a fast-paced global environment.
- Acted as a strategic service leader, driving customer experience excellence and operational efficiency across multiple service areas including loyalty programs, front desk, lounges, and guest engagement initiatives.
- Led performance management, coaching, and leadership development efforts, contributing to talent growth and succession readiness.
- Conducted root cause analysis to identify service gaps, implementing continuous improvement initiatives that enhanced overall guest satisfaction.
- Chaired daily executive operational meetings, collaborating with division heads to resolve issues and optimize service delivery.
- Managed departmental budgets and cost controls, ensuring financial efficiency and resource optimization.
- Partnered with corporate and shore-side leadership on workforce planning, staffing strategies, and talent management initiatives.
- Ensured compliance with global regulatory frameworks including safety, immigration, public health, and environmental standards.
Government Business Development Officer
National Entrepreneurship Development Company
10.2005 - 02.2007
- Supported small and micro-enterprise growth through funding evaluations, financial oversight, business training, and compliance monitoring to promote sustainable and accountable operations.
Mortgage Manager
Hindu Credit Union Co-operative
09.2001 - 08.2002
- Managed mortgage portfolio operations by overseeing loan evaluation, regulatory compliance, risk mitigation, delinquency reduction initiatives, and staff training to improve portfolio performance and operational efficiency.
Bankcard/Credit Card Officer & ABM Custodian
Republic Bank Limited
10.1995 - 09.2001
- Managed card distribution and ATM operations, driving process improvements, ensuring security and compliance, and mentoring staff to enhance operational efficiency and workforce development.
Education
Master of Business Administration (MBA) - Marketing
University of Leicester
United Kingdom01-2016
Bachelor of Business Administration (BBA) - Finance, Marketing, Human Resource Management
University of New Brunswick
Canada01-2007
Associate Degree - Management
ROYTEC
01-2004
Skills
- Strategic HR Leadership & Business Partnership
- Organizational Development & Change Management
- Compliance, Ethics & Governance (MLC, Regulatory Oversight)
- Workforce Planning & Talent Management
- Employee Engagement & Culture Transformation
- Performance Management & Leadership Coaching
- Budget Management & Cost Optimization
- HR Analytics & Data-Driven Decision Making
- Multicultural Team Leadership
- Operational Excellence & Process Improvement
EXECUTIVE VALUE PROPOSITION
- Proven leader in complex, global, and highly regulated environments
- Strong track record of aligning HR strategy with business growth and operational performance
- Expert in building high-performing teams and driving cultural transformation
- Trusted advisor to executive leadership with a focus on governance, compliance, and sustainable results
Timeline
Human Resources Director & Compliance & Ethics Officer (Executive Committee)
Royal Caribbean International
03.2024 - Current
Guest Services Manager & Other Guest Services Roles
Hotel Operations
11.2007 - 03.2024
Government Business Development Officer
National Entrepreneurship Development Company
10.2005 - 02.2007
Mortgage Manager
Hindu Credit Union Co-operative
09.2001 - 08.2002
Bankcard/Credit Card Officer & ABM Custodian
Republic Bank Limited
10.1995 - 09.2001
Bachelor of Business Administration (BBA) - Finance, Marketing, Human Resource Management
University of New Brunswick
Associate Degree - Management
ROYTEC
Master of Business Administration (MBA) - Marketing
University of Leicester