Devin Cross
Billings,MT
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Manager
The Great American Bagel
Billings
09.2017 - 05.2026
- Managed daily operations to ensure efficient service and customer satisfaction.
- Coordinated scheduling and shift assignments for optimal workforce coverage.
- Supervised staff training and development to enhance team performance.
- Coached, mentored, and trained team members, enhancing their job performance and service delivery.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed standard operating procedures that streamlined restaurant processes and improved workflow efficiency.
- Implemented marketing strategies that increased foot traffic and effectively promoted new products.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Ensured compliance with health and safety regulations in food preparation areas.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Science - Psychology
Montana State University
Billings, MT 09.2019 - 08.2023
Skills
- Inventory management
- Digital marketing
- Staff training
- Customer satisfaction
Timeline
Bachelor of Science - Psychology
Montana State University
09.2019 - 08.2023
Manager
The Great American Bagel
09.2017 - 05.2026