Devin Dailey
Norwalk,CT
Summary
Experienced Store Manager with a strong record of team building, employee training, and customer service leadership. Known for improving operations, resolving conflicts, and driving sales through effective staff development and floor management.
Overview
13
13
years of professional experience
Work History
Store Manager
Calico
Wilton, Connecticut
03.2019 - 06.2021
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Organized team schedules and assigned floor coverage to optimize sales and service areas.
- Trained associates on Calico product knowledge, service standards, and register procedures.
- Established customer service standards and ensured staff compliance to enhance customer experience.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to implement operational improvements that increased customer satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Kept visual merchandising and promotional displays organized across Calico retail floor.
- Supported Calico store operations, including opening, closing, and daily cash handling.
Store Manager
Ann Taylor
Westport, CT
01.2016 - 02.2019
- Coached team members on merchandising, customer service, and cashier routines, enhancing overall store performance and customer satisfaction.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Resolved customer concerns and reinforced service expectations across store teams
- Recruited qualified candidates for open positions within the store by conducting interviews and assessing applicants' qualifications.
- Facilitated communication between upper management and team members to ensure awareness and understanding of store changes and updates.
- Coordinated with corporate office personnel on regional trainings and initiatives, ensuring effective implementation across multiple stores.
- Maintained accurate records of employee attendance and payroll information.
- Organized workshops, seminars, and other events to enhance team members' skills related to their job roles.
Training Store Manager
Charming Charlies
Yonkers, NY
04.2012 - 12.2016
- Developed training materials, manuals, procedures, and visual aids to effectively achieve organizational goals.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Cross-trained employees across multiple roles, enhancing job skills and fostering a more versatile workforce.
- Evaluated and communicated trainee participation and performance in reports to management.
- Performed management functions including inventory management, asset protection, merchandising integrity, facility cleanliness, maintenance, and HR responsibilities.
- Led customer service recovery efforts for Charming Charlie shoppers, addressing special requests to enhance customer satisfaction.
Assistant Store Manager
Victoria's Secret & PINK
Burlington, VT
10.2008 - 02.2012
- Managed daily store operations, ensuring effective customer service, inventory management, and staff scheduling.
- Led daily selling floor operations at Victoria's Secret & PINK.
- Developed associates' skills to enhance customer engagement on selling behaviors, service standards, and brand presentation.
- Supervised a team, providing ongoing training to maintain high customer satisfaction levels.
- Resolved customer concerns regarding fit, product, and service, thereby enhancing overall shopping experience.
- Resolved customer issues by actively listening and providing support from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Associate of Arts - Elementary Education
University of Vermont
Burlington, VT12-2010
Skills
- Inventory management
- Sales management
- Operational efficiency
- Employee training
- Team building
- Team development
- Conflict resolution
- Effective communication
- Problem solving
Affiliations
- Lacrosse Coach; Middle School Girls- Norwalk, CT
- Lacrosse Coach; Middle School Girls- Burlington, VT
- Volunteer; Stamford Animal Shelter
Timeline
Store Manager
Calico
03.2019 - 06.2021
Store Manager
Ann Taylor
01.2016 - 02.2019
Training Store Manager
Charming Charlies
04.2012 - 12.2016
Assistant Store Manager
Victoria's Secret & PINK
10.2008 - 02.2012
Associate of Arts - Elementary Education
University of Vermont