Devin Donnelly
Staten Island,NY
Summary
Accomplished leader with extensive experience in process improvement and team management. Achieved significant reductions in operating costs while enhancing customer satisfaction. Skilled in data analysis and effective communication, driving operational excellence and fostering collaboration. Proven ability to elevate team performance and implement strategic initiatives.
Overview
14
14
years of professional experience
Work History
Manager
Con Edison, Inc
New York, NY
08.2022 - 09.2025
- Led team of 60 employees in executing operational strategies for energy distribution.
- Managed daily operations and ensured compliance with safety regulations.
- Monitored budgets and expenditures to ensure cost-effectiveness, decreasing spend by 11 million while maintaining quality standards.
- Implemented process improvements to streamline service delivery and reduce delays.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw training programs to enhance staff performance and skills.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies that increased customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Streamlined communication channels to improve information flow and decision-making speed.
District Manager
Con Edison, Inc
New York, NY
01.2016 - 08.2022
- Led district operations to enhance service delivery and customer satisfaction.
- Managed team performance through regular training and development sessions.
- Created and maintained data analytics to track safety, operational, and customer experience KPIs.
- Reviewed employee performance, providing feedback and coaching to enhance performance.
- Evaluated individual and team performance, identifying areas for improvement.
- Fostered collaboration among departments to streamline project execution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Management Trainee
Con Edison, Inc
New York, NY
06.2014 - 12.2015
- Implemented process improvements to enhance operational efficiency across teams.
- Collaborated with cross-functional teams to streamline workflows and enhance communication.
- Implemented quality control measures to ensure compliance with company standards.
- Assisted department heads in implementing new processes and systems to improve overall productivity.
- Analyzed feedback from team members to improve internal processes.
- Supported research initiatives to gather data for decision-making processes.
- Developed presentations for executive level audiences on topics related to leadership development.
Supervisor
Dicks Sporing Goods
Staten Island, NY
06.2011 - 10.2013
- Supervised daily operations, ensuring team compliance with store policies to maintain operational standards.
- Trained and mentored staff on product knowledge and customer service skills.
- Managed inventory levels through regular stock checks and timely reordering of supplies to prevent shortages.
- Assisted with merchandising displays to effectively showcase seasonal promotions and drive customer engagement.
Education
Bachelor of Science - Finance
Long Island University
Greenvale, NY05-2011
Skills
- Team management
- Budget control
- Process improvement
- Quality assurance
- Data analysis
- Problem solving
- Customer service
- Effective communication
Timeline
Manager
Con Edison, Inc
08.2022 - 09.2025
District Manager
Con Edison, Inc
01.2016 - 08.2022
Management Trainee
Con Edison, Inc
06.2014 - 12.2015
Supervisor
Dicks Sporing Goods
06.2011 - 10.2013
Bachelor of Science - Finance
Long Island University