Devin Dunn
Fredericksburg,VA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at companies like SHEETZ. Expert in staff management and employee motivation, coupled with strong Microsoft Excel skills. Successfully managed operations, resolving disputes swiftly and boosting efficiency, demonstrating a commitment to excellence and continuous learning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
SHEETZ
Fredericksburg, VA
12.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Representative Intern
GEICO
Stafford, VA
04.2023 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined communication for improved customer relations through active listening and clear articulation.
- Developed rapport with customers by consistently delivering friendly and efficient service.
- Navigated sensitive situations with diplomacy while adhering strictly to confidentiality guidelines.
Line Cook
Ledo’s Pizza
Fredericksburg, VA
01.2018 - 12.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Manager
Skrimp Shack
Fredericksburg, VA
01.2017 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Business Administration - Marketing/Accounting
Germanna Community College
Fredericksburg, VADiploma -
Massaponax High School
Fredericksburg, VA01.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Certified in Microsoft Word
- Certified in Microsoft PowerPoint
- Strong Experience with Microsoft Excel
- Creating brochures, logos, and infographics
Certification
- Microsoft Word
- Microsoft PowerPoint
- Leadership + Development
- 105 WPM Typing Speed
Timeline
Customer Service Representative Intern
GEICO
04.2023 - 09.2023
Supervisor
SHEETZ
12.2020 - Current
Line Cook
Ledo’s Pizza
01.2018 - 12.2020
Manager
Skrimp Shack
01.2017 - 01.2018
Business Administration - Marketing/Accounting
Germanna Community College
Diploma -
Massaponax High School