Devin Emde
Grand Island,NE
Summary
Encouraging Army Veteran, manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, critical thinking and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Husker Power Products
08.2022 - 02.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Irrigation Technician
Tilley's Sprinklers And Landscaping
06.2022 - 08.2022
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Maintained accurate records of all irrigation maintenance tasks, facilitating effective communication with clients and team members.
- Optimized water usage by regularly updating and fine-tuning irrigation controller settings based on environmental factors.
- Worked closely with fellow technicians while sharing knowledge about specific project challenges or new technologies being introduced into the field.
Service Technician
Anderson Auto Group
05.2020 - 06.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Army
U.S Army
06.2014 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Science - Computer And Information Sciences
Central Community College
Grand Island, NE09.2016
High School Diploma -
Grand Island Senior High School
Grand Island, NE05.2014
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Time Management
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Team Collaboration and Leadership
- Trustworthy and Honest
Accomplishments
Multiple awards during service including multiple Army Accommodation medals with "C" device, Global war on terrorism expeditionary medal, and multiple certifications. Critical thinking skills developed in life or death situations while serving three combat tours.
- Supervised team of 15 staff members.
Certification
- Licensed Contractor 5+ years
- Mechanical Training 10+ years
- Driving Training 15+ years
- machine Training 10+ years
- Irrigation Training 2+ years
- Construction Training 10+ years
Timeline
Service Manager
Husker Power Products
08.2022 - 02.2023
Irrigation Technician
Tilley's Sprinklers And Landscaping
06.2022 - 08.2022
Service Technician
Anderson Auto Group
05.2020 - 06.2022
Army
U.S Army
06.2014 - 03.2020
Associate of Science - Computer And Information Sciences
Central Community College
High School Diploma -
Grand Island Senior High School
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