Devin Harris
Queens Village
Summary
Dedicated customer service professional with over 8 years of experience assisting customers, resolving concerns, and delivering exceptional service in healthcare, government, and insurance environments. Skilled at handling high-volume inquiries, managing multiple systems simultaneously, explaining complex information clearly, and building positive customer relationships. Strong problem-solving abilities with a proven commitment to customer satisfaction
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Social Security Administration
Queens Village
10.2021 - 06.2026
- Assisted beneficiaries by explaining Social Security programs, policies, and eligibility requirements.
- Conducted interviews and gathered documentation to determine benefit eligibility.
- Resolved customer concerns and provided timely solutions to benefit-related issues.
- Processed and updated customer information using multiple computer systems.
- Applied strong analytical and problem-solving skills to make benefit determinations.
- Maintained accuracy while managing a high volume of customer interactions.
Patient Service Representative
Summit Health/Medical offices of manhattan
New York
09.2020 - 10.2021
- Provided exceptional customer service to patients during check-in, scheduling, and follow-up processes.
- Verified insurance benefits and resolved coverage-related concerns.
- Assisted patients with registration, documentation, and financial obligations.
- Coordinated appointments and communicated effectively with patients and healthcare providers.
- Maintained accurate records while handling multiple tasks simultaneously.
Health Insurance CSR
Fidelis Care
Rego Park
02.2019 - 07.2020
- Responded to member inquiries and resolved complaints promptly and professionally.
- Researched complex account and claims issues to provide effective solutions.
- Coordinated with medical records and billing departments to address customer concerns.
- Managed claims processing and account resolutions while ensuring customer satisfaction.
- Prepared detailed reports and maintained compliance with HIPAA regulations.
Patient Service Representative
Acena
New Hyde Park
01.2017 - 01.2019
- Assisted patients with registration, insurance verification, and appointment scheduling.
- Answered questions and resolved patient concerns in a professional manner.
- Processed documentation accurately and maintained confidential records.
- Supported efficient office operations through strong organizational skills.
Server/Bartender
TGI Fridays
07.2013 - 12.2018
- Delivered exceptional customer service in a fast-paced environment.
- Managed multiple customer requests simultaneously while maintaining high satisfaction levels.
- Resolved customer concerns quickly and professionally.
- Built strong relationships with guests, encouraging repeat business.
- Processed payments accurately and handled cash and credit transactions.
Education
Bachelor’s Degree - Psychology; Minor in Sociology
York College / CUNY
Queens, NYSkills
- Customer Service & Support
- Complaint Resolution
- Conflict Management
- Verbal & Written Communication
- Problem Solving
- Data Entry & Record Management
- Multitasking in Fast-Paced Environments
- Phone & In-Person Customer Assistance
- Appointment Scheduling
- Insurance Verification
- Microsoft Office & Teams
- Epic & Centricity Systems
Timeline
Customer Service Representative
Social Security Administration
10.2021 - 06.2026
Patient Service Representative
Summit Health/Medical offices of manhattan
09.2020 - 10.2021
Health Insurance CSR
Fidelis Care
02.2019 - 07.2020
Patient Service Representative
Acena
01.2017 - 01.2019
Server/Bartender
TGI Fridays
07.2013 - 12.2018
Bachelor’s Degree - Psychology; Minor in Sociology
York College / CUNY