Devin Hudson

Geneva,AL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

Barista

Graceful Rays Coffee

05.2022 - 09.2023

Delivered high-quality customer service by preparing and serving beverages, handling orders, and upselling additional items
Managed POS transactions accurately and efficiently, ensuring a smooth checkout experience for customers
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Contributed to a positive team environment through effective communication and collaboration with colleagues.

Shift Leader

Culvers

07.2016 - 03.2022

Supervised and motivated team members to achieve high performance and customer service standards
Handled cash management duties, including drawer counting and shift reports
Addressed and resolved customer issues promptly, maintaining high levels of customer satisfaction
Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Science - Psychology

Western Governors University

Salt Lake City, UT

11.2024

Associates of Applied Science - Cosmetology

Waynesville Career Center

Waynesville, MO

01.2022

Skills

Management
Complaint resolution
Problem solving
Communication
Zendesk Support
Time management

Attention to detail
Active listener
Multitasking and organization
POS systems
Customer service

Languages

English

Native or Bilingual