Devin Knight
Hope Mills,NC
Summary
Dynamic Assistant Manager with a strong work ethic and expertise in customer relationship management at Take 5 Oil Change. Proven track record in training and developing staff while enhancing operational efficiency. Skilled in inventory management and adept at resolving customer concerns, ensuring satisfaction and loyalty. Passionate about driving team success and fostering a positive work environment. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pizza Hut
Hope Mills, NC, US
06.2023 - 10.2024
- Administered payroll, inventory, cash handing, leading a crew of 5 or more, bank deposits, food safety management
- Balanced cash drawer at beginning and end of each shift
- Maintained customer satisfaction with professional management of complex escalated customer concerns
- Trained employees by providing performance feedback and coaching in service techniques
Server
World of Beer
Fayetteville, NC, US
06.2021 - 09.2023
- Processed credit card transactions, gift cards, and cash payments
- Trained new servers in company policies, guest service standards, and best practices
- Answered customer inquiries about menu items and provided recommendations
Associate
Lidl US
Sanford, NC, US
12.2019 - 06.2021
- Owned customer experience by resolving issues, creating seamless, organized environment
- Welcomed and professionally engaged guests to meet guest expectations and properly represent brand image
- Made store look great by upholding company standards for merchandise presentation
- Coordinated with loss and prevention officer to track misplaced and damaged items
Manager
Jersey Mike's Subs
Sanford, NC, US
08.2017 - 12.2019
- Reviewed processes for efficiency improvements and cost reductions
- Hired trained, and mentored new employees
- Fostered positive work environment promoting employee engagement
- Delegated tasks to team members according to their abilities and workload
- Established and monitored key performance indicators KPIs
Night Manager
Crossroads Grill
Sanford, NC, US
03.2017 - 09.2019
- Communicated regularly with upper management regarding operational updates or concerns
- Fielded guest complaints, developed successful solutions and negotiated results for complete satisfaction
- Managed team of employees, providing guidance and support as needed
- Monitored cash handling processes to minimize discrepancies and prevent theft
Stocker/Cashier
Walmart
Sanford, NC, US
08.2015 - 05.2017
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Rotated stock, faced products and built attractive displays
- Reviewed financial reports and performance data to help resolve issues
- Assisted managers in analyzing and solving complex business problems
- Removed damaged or expired items from shelves to keep stock fresh
Education
Bachelor of Science (B.S.) - Business Management/Admin
DeVry/Keller School of Business
10.2028
High School Diploma -
Western Harnett High School
Lillington, NC12.2015
Skills
- Management
- Sales
- Microsoft Office
- Cash Handling
- Training & Development
- Recruiting and interviewing
- Customer service and satisfaction
- Inventory management
- Performance evaluation
Certification
ServSafe, 09/01/23, 09/01/28
Assessments
- Food service fit, 03/01/23, Proficient
- Retail customer service, 08/01/22, Proficient
- Attention to detail, 03/01/23, Proficient
- Scheduling, 03/01/23, Proficient
- Customer service, 07/01/21, Proficient
- Warehouse safety, 02/01/23, Proficient
- Work style: Reliability, 12/01/22, Proficient
- Customer service fit, 10/01/22, Proficient
- Administrative assistant/receptionist, 09/01/22, Proficient
- Customer focus & orientation, 07/01/21, Proficient
- Delivery driver, 12/01/22, Proficient
- Management & leadership skills: Impact & influence, 12/01/21, Proficient
- Teamwork: Interpersonal skills, 01/01/24, Proficient
- Food service: Customer situations, 09/01/22, Proficient
Timeline
Assistant Manager
Pizza Hut
06.2023 - 10.2024
Server
World of Beer
06.2021 - 09.2023
Associate
Lidl US
12.2019 - 06.2021
Manager
Jersey Mike's Subs
08.2017 - 12.2019
Night Manager
Crossroads Grill
03.2017 - 09.2019
Stocker/Cashier
Walmart
08.2015 - 05.2017
Bachelor of Science (B.S.) - Business Management/Admin
DeVry/Keller School of Business
High School Diploma -
Western Harnett High School