Devin Lopez

Reliable worker with positive attitude and excellent workplace focus. Offering 7 years in customer service and proven to effectively monitor and maintain supply levels. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

• Employee Name: Devin Lopez
• Job Title: Assistant Maintenance Tech
• Supervisor: Jaylene Kremer
• Review Period: 08.24.21-08.24.22
• Date: Click here to enter text
• Leads by example and openly shares knowledge and experiences with others
• As a manager, creates opportunities to understand team members’ goals and accelerate their personal and professional growth
• Exceptional
• Exceeds Exp
• Meets
• Exp
• Below Exp
• Needs Imp
• Positive Mindset: Trusts that the company and those around them have their best interest at heart
• Accepts unexpected situations as short-term challenges and looks forward to the bigger picture
• Maintains an overall encouraging demeanor
• Exceptional
• Exceeds Exp
• Meets
• Exp
• Below Exp
• Needs Imp
• DEMONSTRATION OF CORE VALUES SUMMARY COMMENTS:
• Successes: Devin is the hotels go to guy
• Devin is the definition of teamwork and the embodiment of "we are all in this together"
• We would like to see Devin continue growing and master maintenance
• Devin is working daily to ensure he's compliant in his daily, weekly, and monthly tasks that we set as a goal for him on his last review (great job)!
• Opportunities: We would like to see Devin be more proactive without Jose leaving a list of “to-dos”
• We would like to see Devin complete side tasks given
• Example: Base boards
• Devin must be coached when it comes to starting and completing PM’s
• Devin needs to able to manage PMs on his own
• We would like to see Devin take quality notes to help him with his projects and ensure success
• TOP 3 GOALS FOR THE YEAR
• Finalize the top three goals to work towards prior to the next review period
• Also think about how BHG can support the completion of these goals
• PM’s
• Baseboard completion
• Notes
• Time management
• STRETCH GOALS
• These types of goals should lead to conversation about the team member’s career aspirations beyond the next year
• How can BHG support these goals?
• Devin has interest in being part of social
• We would love to help him grow in that area
• If it’s important to him it’s important to us!
• Employee Signature: ____________________________________________ Date: _______________
• Supervisor Signature: ____________________________________________ Date: _______________ 04.29.2022

• PERFORMANCE LEVEL Job Knowledge & Comprehension: Understands and is knowledgeable of the duties, methods and procedures required by the job. Exceptional Exceeds Exp. Meets Exp. Below Exp. Needs Imp. Work Quality: Completes work assignments thoroughly & completely in an accurate, prompt, and neat manner, including standards for verbal/written communications. Exceptional Exceeds Exp. Meets Exp. Below Exp. Needs Imp. Productivity: Produces required volume of work. Maintains attention to work and meets deadlines. Exceptional Exceeds Exp. Meets Exp. Below Exp. Needs Imp. Dependability: Maintains a good attendance and punctuality record; arrives at work on time, reports on all scheduled days, adheres to break and meal schedules, works the entirety of shift; follows through with what they say they are going to do. Exceptional Exceeds Exp. Meets Exp. Below Exp. Needs Imp. ESSENTIAL JOB FUNCTIONS SUMMARY COMMENTS Successes: Devin is always willing to step up in any and every department.