Devin Newsom
Locust Grove,VA
Summary
Experienced professional with strong skills in data evaluation, multi-tasking, and process improvement. Proven track record in driving results through effective collaboration and adaptability to evolving requirements. Expertise in leveraging analytical tools and problem-solving to deliver impactful solutions. Known for reliability, strategic thinking, and focus on achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Colorado Springs Neurological Associates
05.2023 - 03.2024
- Manage multiple doctor's daily schedules
- Verify patient's insurance coverage and referral status prior to their appointment
- Contact all insurance carriers when needed, whether it be through their websites or calling directly
- Compiled, maintained, and updated patient records according to HIPAA regulations through systems like Epic
- Provided clerical services as needed for office operations
- Answered busy multi-line telephone and ensured timely and effective information provision to callers with referrals to physicians or nurses for a callback as needed
- Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims
- Ability to work independently and unsupervised maintaining a superior work ethic
- Trained new employees and coached/mentored co-workers regarding the daily functions of Medicaid, Medicare, Tricare and all commercial insurance practices
- Relayed new/updated provider templates to other schedulers- verified after scheduling that appointments were scheduled appropriately and fix any mistakes made
- Contact patients to schedule appointments, obtain payments due and obtain updated information as needed
Agency Account Manager- Insurance Producer
Sara Colangelo State Farm
09.2022 - 03.2023
- Daily prospecting in order to obtain quality business for the agency
- Made at least 100 touches per day to potential clients; either over the phone, email or text
- Formed conversation/sales tools based off of client needs and concerns
- Service current clients needs by answering questions on billing, claims, current policies held, etc
- Maintained over a 50% conversion rate through cold calling/prospecting
Receptionist
Claremont Ranch Animal Hospital
11.2021 - 05.2022
- Managed three phone lines and facilitated over thirty plus calls per day with clients, vendors and staff
- Provide excellent customer service with a helpful and friendly attitude
- Facilitate a large volume of incoming calls, acting as the first point of contact and representing the business
- Managing an efficient and successful appointment bookings system
Server
Fatty's Taphouse
05.2021 - 08.2021
- Train 2-4 new servers per month
- Manage multiple projects of various sizes at one time
- Create a positive guest experience by delivering exceptional service to all parties
- Recognized as top performer in the restaurant and mentioned by name in online reviews
- Successfully and quickly resolved conflicts resulting in customer satisfaction 100% of the time
- Maintain a clean restaurant, front and back of house
- Memorized over fifty menu items along with rotating specials in order to give recommendations that would appeal to each individual guest
Server
Cheddar's Scratch Kitchen
03.2020 - 05.2021
- Provide optimal guest experience by accurately taking customer orders and safely handling food, while simultaneously enhancing customer service and verbal skills
- Helping other servers when needed
- Processing all forms of payment
- Can encourage a point of sale through effective persuasion
- Successfully and quickly resolved conflicts resulting in customer satisfaction 100% of the time
Education
Bachelor of Science - Accounting And Data Analysis
Liberty University
Lynchburg, VA12-2026
High School -
Spotsylvania High School
Spotsylvania, VA01.2017
Skills
- Expertise in managing complex schedules and maintaining detailed records
- Skilled in handling sensitive information and ensuring compliance with policies (eg, HIPAA)
- Proficient in learning and adapting to new software and systems
- Experienced in customer communication and conflict resolution
- Strong organizational skills and attention to detail
- Effective team collaboration and independent task management
Activelicensing
- Property and Casualty
- Life and Health
Timeline
Patient Access Specialist
Colorado Springs Neurological Associates
05.2023 - 03.2024
Agency Account Manager- Insurance Producer
Sara Colangelo State Farm
09.2022 - 03.2023
Receptionist
Claremont Ranch Animal Hospital
11.2021 - 05.2022
Server
Fatty's Taphouse
05.2021 - 08.2021
Server
Cheddar's Scratch Kitchen
03.2020 - 05.2021
High School -
Spotsylvania High School
Bachelor of Science - Accounting And Data Analysis
Liberty University
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