Devin Nix
Greensboro,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Carolina's Diner
07.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Comfortably handled between 5 and 7 tables of multiple people at one time while maintaining good customer service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Supplemental Instruction Leader
University Of North Carolina At Greensboro
08.2021 - 08.2022
- Attended and led supplemental sessions.
- Assist students with reviewing course material and improving comprehension.
- Collected attendance data for program management.
- Led discussions and activities centered around course content.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Shift Leader
Salsarita's Fresh Cantina
05.2018 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Northwest Guilford High School
Greensboro, NCBachelor of Science - Biology With Chemistry Minor
University of North Carolina At Greensboro
Greensboro, NC06.2024
Skills
- Strong Client Relations
- Customer Needs Assessments
- Cleanliness Standards
- Daily Reports
- Time Management
- Procedure Preparation
- Restaurant Operation
- Operational Efficiency
Timeline
Waitress
Carolina's Diner
07.2022 - Current
Supplemental Instruction Leader
University Of North Carolina At Greensboro
08.2021 - 08.2022
Shift Leader
Salsarita's Fresh Cantina
05.2018 - 12.2020
High School Diploma -
Northwest Guilford High School
Bachelor of Science - Biology With Chemistry Minor
University of North Carolina At Greensboro