Devin Parsons
Spencer ,Iowa
Summary
Dynamic customer service professional with a proven track record at HyVee Foods, excelling in problem resolution and relationship building. Recognized for enhancing customer loyalty through empathetic communication and critical thinking. Adept at training and mentoring teams, fostering a collaborative environment that drives performance and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
HyVee Foods
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Auto Team Lead
Walmart
10.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Hardlines Team Lead
Walmart
11.2023 - 10.2024
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Education
Associate Of Applied Science - Automotive Technology
Iowa Lakes Community College
Emmetsburg, IA06.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
Timeline
Auto Team Lead
Walmart
10.2024 - Current
Hardlines Team Lead
Walmart
11.2023 - 10.2024
Customer Service Representative
HyVee Foods
Associate Of Applied Science - Automotive Technology
Iowa Lakes Community College