Devin Rheaume
Derry,NH
Summary
Motivated professional with extensive experience in pharmacy operations. Recognized for training new staff and optimizing workflow efficiency, while consistently providing high-quality customer service and ensuring adherence to safety protocols.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Londonderry, NH
09.2022 - Current
- Processed and dispensed medications accurately, adhering to safety and regulatory standards.
- Maintained inventory levels, ensuring availability of pharmaceuticals and supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on pharmacy procedures, policies, and best practices for operational success.
- Collaborated with healthcare providers to resolve medication-related concerns effectively.
- Monitored expiration dates of medications, ensuring compliance with safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
Office Manager
Nicholas Savvas Plumbing & Heating
Derry, NH
12.2019 - 09.2022
- Oversaw daily office operations, ensuring efficient workflow and team productivity.
- Coordinated scheduling for field staff, optimizing resource allocation and project timelines.
- Maintained inventory of office supplies, ensuring availability while minimizing excess expenditures through careful tracking.
- Conducted regular audits of office operations, identifying areas for process improvement and implementing corrective actions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Administrative Assistant
Paisley Road
Manchester, NH
05.2018 - 12.2019
- Coordinated scheduling and logistics for meetings and events, ensuring seamless operations.
- Managed correspondence and communications, maintaining professionalism in all interactions.
- Maintained filing systems to enhance document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Pharmacy Technician
PillPack Pharmacy
Manchester, NH
10.2016 - 05.2018
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise.
- Filled prescriptions with absolute accuracy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information.
- Restocked automated medication dispensing equipment.
- Completed many orders each day with efficient packing of shipments.
Shift Lead
Walgreens
Laconia, NH
10.2009 - 10.2016
- Supervised daily operations, ensuring optimal staffing and productivity levels.
- Trained and mentored new team members on store policies and procedures.
- Implemented inventory management practices to enhance stock accuracy and availability.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Coordinated cash handling procedures, maintaining compliance with financial regulations.
- Monitored performance metrics, identifying areas for process improvement and efficiency gains.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06-2009
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Supply restocking
- Pharmacy and customer records management
Timeline
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
Office Manager
Nicholas Savvas Plumbing & Heating
12.2019 - 09.2022
Administrative Assistant
Paisley Road
05.2018 - 12.2019
Pharmacy Technician
PillPack Pharmacy
10.2016 - 05.2018
Shift Lead
Walgreens
10.2009 - 10.2016
High School Diploma -
Pinkerton Academy