Devin Sanchez
Los Angeles,CA
Summary
Young professional relocating to the greater Los Angeles area, seeking a career transition into luxury retail. Holds a Bachelor's degree of Business Administration in Finance and possesses over 7 years of customer service experience. Committed to contributing to a company that values ethical practices while delivering exceptional service to clients.
Overview
5
5
years of professional experience
Work History
Hospitality Professional
Lakewood Country Club
Dallas, TX
08.2024 - Current
- Coordinated with management to develop and implement creative solutions that enhanced operational efficiency across club venues.
- Prioritized members' experience by customizing services and accommodations to align with individual preferences.
- Trained new staff on club policies and best practices for enhanced service delivery.
- Incorporated member feedback to enhance service quality, resulting in improved satisfaction across the club.
- Informed members on available amenities, important locations, and upcoming events.
- Worked across various club venues, including luxury lounge, men's card room, and pavilion bartending.
- Demonstrated thorough menu knowledge by knowing product's place of origin, flavor profiles, and proper wine pairings.
Lead Server
Emerald Theatre
Houston, Texas
08.2022 - 08.2024
- Contributed to development of company culture and work standards by implementing service and operation protocols.
- Partnered with management to enhance guest experiences through tailored service initiatives.
- Addressed guest issues promptly, ensuring a high standard of customer service.
- Performed multiple roles across operations, including serving, bartending, and hosting, to ensure seamless service delivery.
Consultant Intern
Strategic Analysis Development
Houston, TX
08.2022 - 05.2023
- Conducted market research to uncover key industry trends and specific client needs, informing strategic decisions.
- Assisted in developing 10+ page comprehensive strategic analysis reports for clients.
- Analyzed data sets to draw insights for strategic recommendations.
- Documented project progress and organized records of deliverables, ensuring transparency and accountability throughout projects.
- Researched competitive landscapes to inform client strategies and solutions.
Market Research Intern
Strategic Ascent
Houston, Texas
08.2021 - 05.2022
- Led team of 8 peers in researching and analyzing raw data to inform strategic decisions.
- Conducted market surveys to gather consumer insights for service development.
- Collaborated with team members to create impactful presentations for client meetings.
- Developed questionnaires and discussion guides for market research surveys.
- Compiled comprehensive reports summarizing research findings to guide internal stakeholders.
Education
BBA - Finance
University of Houston
Houston, TX05.2024
Skills
- Customer Service
- Project management
- Proficient in Microsoft Office
- Detail-Oriented
- Results Driven
- Teamwork
- Adaptable
- Proactive
- Solution-Oriented
- Leadership
Affiliations
Standards Officer, Hispanic Business Student Association
Timeline
Hospitality Professional
Lakewood Country Club
08.2024 - Current
Lead Server
Emerald Theatre
08.2022 - 08.2024
Consultant Intern
Strategic Analysis Development
08.2022 - 05.2023
Market Research Intern
Strategic Ascent
08.2021 - 05.2022
BBA - Finance
University of Houston