Dynamic business owner with a proven track record in client relations and project management. Successfully enhanced customer satisfaction at Ameriguard Security Systems through effective troubleshooting and high-tech installations. Skilled in relationship building and business operations, delivering exceptional service while ensuring compliance with industry standards.
Overview
19
19
years of professional experience
Work History
Owner
Self Employed
02.2020 - 02.2025
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Alarm/Security Technician
Ameriguard Security Systems
04.2010 - 06.2014
Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
Explained how to properly use security systems so that customers were knowledgeable.
Stone Mason
Rockstar Masonry
06.2006 - 03.2009
Achieved aesthetically pleasing designs through precise stone cutting and carving techniques.
Enhanced customer satisfaction by delivering high-quality craftsmanship on every project, regardless of size or complexity.
Demonstrated strong attention detail when measuring cutting stones exact specifications guaranteeing seamless fit final installation.
Measured, cut and smoothed stone to maximize fit and complete attractive work for customers.
Operated equipment such as cranes and hoists to lift and guide large stones into place.
Developed comprehensive understanding local building codes regulations ensuring compliance all applicable laws rules governing masonry trade.
Maintained a safe work environment by adhering to industry safety standards and protocols while working with heavy equipment and materials.