Devin Schrock
Lebanon,USA
Summary
Diligent client-facing professional with strong background in managing client relationships and fostering long-term partnerships. Successfully led initiatives to enhance client satisfaction and retention. Demonstrated capabilities in conflict resolution and strategic planning.
Overview
8
8
years of professional experience
Work History
Client Relations Manager
Gammon, Drueck & Watson CPAs
Lebanon, TN
09.2023 - Current
- Identified additional revenue growth opportunities through comprehensive client needs analysis and research.
- Consulted with senior management and executed training sessions for staff members centered around client communication and managing client expectations.
- Established new and maintained existing relationships by cultivating open and positive dialogue, delivering high-quality service, and following up after sales close.
- Coordinated life-cycle for new accounts, from initial onboarding through to sustained support for both clients and accountants.
Front Office Manager
Hyatt Centric Downtown Nashville
08.2021 - 09.2023
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Consistently led team in exceeding customer service targets and received company-wide recognition for maintaining top 5 performance.
Management Trainee
Enterprise Holdings Inc
09.2020 - 08.2021
- Voted MVP of region for March and qualified for the airport's Top Gun program for area's top performers.
- Marketed to new accounts as well as maintained and improved relationships with existing accounts.
- Analyzed and audited rental agreements; worked accounts receivable and collected on due payments.
- Responsible for increasing revenue per vehicle through additional product sales and upsells.
Assistant Front Desk Manager
Hyatt Place Nashville Downtown
05.2018 - 03.2020
- Responsible for recruiting and training Front Desk Staff whilst enforcing standards and procedures to improve guest service scores and associate engagement.
- Record and submit payroll, respond to guest reviews, track and update inventory for any guest amenity or departmental needs.
- Conduct monthly department meetings and bi-monthly, one-on-one meetings to resolve outstanding issues and identify areas of improvement.
- Act as Manager on Duty for designated shifts and address any issues or escalated complaints to ensure seamless guest experiences.
Education
Bachelor's Degree - Hospitality Management
University of Central Florida Rosen College of Hospitality Management
Skills
- Problem Resolution
- Team Leadership
- Managing Operations and Efficiency
- Complex Problem Solving
- Exceptional Customer Support
- Suggestive Selling
- Microsoft Office Suite
- Project management
Accomplishments
- Recognized as Manager of the Quarter for outstanding performance and team contributions.
- Led team to achieve Department of the Year, earning recognition from upper management and financial reward.
Timeline
Client Relations Manager
Gammon, Drueck & Watson CPAs
09.2023 - Current
Front Office Manager
Hyatt Centric Downtown Nashville
08.2021 - 09.2023
Management Trainee
Enterprise Holdings Inc
09.2020 - 08.2021
Assistant Front Desk Manager
Hyatt Place Nashville Downtown
05.2018 - 03.2020
Bachelor's Degree - Hospitality Management
University of Central Florida Rosen College of Hospitality Management